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IOS App black flickers and freezes.

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‎05-07-2019 12:40 - last edited on ‎05-08-2019 06:46 by Moderator Alum

‎05-07-2019 12:40 - last edited on ‎05-08-2019 06:46 by Moderator Alum

Hi,

 

The Fitbit app on my iPhone X firstly freezes, then black screens every time I try and manually log an activity. I have tried logging out and back in and even deleted and re-installed the app. I am on 2.92 (826).

 

How can I correct this?

 

Moderator Edit: Clarified Subject.

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‎05-08-2019 06:52 - last edited on ‎03-08-2025 08:35 by Fitbit Moderator

‎05-08-2019 06:52 - last edited on ‎03-08-2025 08:35 by Fitbit Moderator

Hello @marlanca thanks for sharing your experience with us, have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know the version of the app you're using and the troubleshooting steps you've tried so far. At this moment, I would like to gather some information from you so we can check this further:

  • OS version running in your phone. 
  • Device you're currently wearing. 
  • If possible a screenshot of what you're able to see.

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-28-2019 15:59

In response to MarcoGFitbit

‎05-28-2019 15:59

Hi,

The problem seems to have resolved itself now.

Kind regards,

Martin
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‎05-30-2019 07:52

In response to marlanca

‎05-30-2019 07:52

Hello @marlanca I hope you're doing well, thanks for taking the time to reply and let us know you're issue has now been resolved, I'm very glad. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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