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IOS app logs me out

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-31-2017 03:46 - last edited on ‎10-20-2020 15:44 by Moderator Alum

‎08-31-2017 03:46 - last edited on ‎10-20-2020 15:44 by Moderator Alum

Everytime I go on my Fitbit app I have to enter my info. This has only been happening for a few days and it's very annoying. How can I change this back? 

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6 REPLIES 6

‎08-31-2017 05:06 - edited ‎08-31-2017 05:26

‎08-31-2017 05:06 - edited ‎08-31-2017 05:26

Hi @NatashaDumas! 🙂 Welcome to the Community Forums!

 

That does sound really strange... In the meantime you  could try uninstalling and reinstalling the app from the AppStore and see if this makes any difference.

 

For more information on this issue, please take a look at @SteveH's post below.

 

Let me know how it goes!

 

P.S. I'm moving your post to the iOS board for categorization purposes.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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0 Votes

‎08-31-2017 05:08

In response to FerdinandFitbit

‎08-31-2017 05:08

Could it be that you are affected by this known issue?

 

https://community.fitbit.com/t5/iOS-App/App-version-2-39-keeps-logging-out/td-p/2142070

Best Answer

‎11-09-2020 15:39

‎11-09-2020 15:39

i know its soooo stupid

 

Best Answer

‎01-27-2021 10:25

‎01-27-2021 10:25

I am locked out of my account! Won't acknowledge my user name or password! Time for a refund! 

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0 Votes

‎01-27-2021 10:29

In response to FerdinandFitbit

‎01-27-2021 10:29

I did what you suggested,  now it will not open at all! App will not acknowledge my user name or password. If YOUR ISSUE is not resolved I will be asking for a full refund.

Best Answer

‎05-28-2021 13:14

‎05-28-2021 13:14

Hi, this started happening to me after I entered my credit card info of google pay.. I think its so someone doesn't steal you pay app stuff. 

;

Best Answer