IOS loses saved info from yesterday

[Lfairview]

Good morning. For some reason my Fitbit is no longer saving my info. When I sync it will show my steps, distance, etc. But if I go and look at yesterday's steps it says 0. If I go into view my friends, it shows their daily steps but for me it says 'no recent activity). How can I fix this?

[DerrickS]

Hi @Lfairview,

I'd recommend making sure that you are using the most current version of the Fitbit iOS App, version 2.21. Click here to be redirected to the iOS App Store. Next, I would recommend:

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

This should help, but keep me posted if you need any additional assistance!

[Lfairview]

This did not work

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[isabellawhateva]

I'm having the same problem. My app is also up to date. In my case, it shows 0 steps every day from March 30th-April 4th (todays steps showed up after I just did a sync). I am positive I synced successfully several times since then. I specifically remember reviewing the data from several workouts on the app. 

[DerrickS]

@Lfairview @isabellawhateva Hmmm. I'd also recommend the troubleshoots listed here as well.

There's been instances on the Community where syncing to a different mobile device or a computer has resolved the problem, as well as setting your tracker up as a replacement.

Keep me posted if this helps!

[isabellawhateva]

Thanks for your response! I kept restarting my tracker and trying to sync it with my iPad with no luck.... But then I realized I hadn't tried restarting my iPhone. After I restarted my iPhone, the old data came back! Problem solved! Thank you for your help!