ISO update

[Cisco2369]

Anyone else having issues with charge 3 connecting to Bluetooth? I have tried everything and won’t sync up anymore since update!

[SunsetRunner]

Hello @Cisco2369 

Welcome to the Fitbit Community. I see your having trouble syncing to Bluetooth since the recent iOS update. Hopefully I can help. Let’s try restarting your Charge 3 First.
Here’s How: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable. Now try syncing 

I you find that restarting your Charge 3 does not resolve the issue then I would suggest reinstalling the Fitbit App. You will not lose data doing this.

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

😃 Please let me know if this provides you with the best answer to your syncing issue 

[SunsetRunner · Accepted solution]

Hello again @Cisco2369 

I wanted to check back in with you to see if my suggestions did indeed help your syncing issues. If indeed I was able to help would you please tap the “best answer” box under my post containing my suggestion to you? It really helps others who come to this community looking for answers to questions similar to yours. I’d really appreciate it. 😃

[2Ladydi]

I still can't sync. I fit to be tied. So frustrating.  When & how is this going to get fixed. I'm old school & can't follow the steps I've been given as I don't have the exact wording their saying.