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Inaccuracy on Fitbit tracker.

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‎01-29-2017 08:33 - last edited on ‎01-31-2017 07:23 by Moderator Alum

‎01-29-2017 08:33 - last edited on ‎01-31-2017 07:23 by Moderator Alum

Fitbit is a thorough disappointment. It is grossly inaccurate. My senses are more reliable. 

 

Moderator Edit: Clarified Subject.

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5 REPLIES 5

‎01-30-2017 01:04

‎01-30-2017 01:04

and cheaper!

 

Wish mine were.

Best Answer

‎01-31-2017 07:48

‎01-31-2017 07:48

Hello @salop, have a warm welcome to the Fitbit Community! it's great to have you on board. Nice to see you around as well @SteveH! Smiley Happy

 

@salop, I'm very sorry to hear your tracker is not as accurate as you expected. If you would be so kind, could you please let me know the following:

 

  • Which tracker are you currently using?
  • Where have you noticed innacuracy (steps, calories, distance, floors)?
  • When did you start experiencing these issues?

I would like to thank you beforehand for your answers, I'll be waiting for your reply, I'll be happy to help you get back on track! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎01-31-2017 18:28

In response to MarcoGFitbit

‎01-31-2017 18:28

My blaze is also often very inaccurate. There's a 3,000 step difference between my blaze and my I phone Heath tracker. This is very frustrating. I am considering returning it

Best Answer

‎02-01-2017 01:03

In response to Joniwood

‎02-01-2017 01:03

Return which one? How do you know which is more accurate? Smiley Wink

Best Answer

‎02-01-2017 03:27

In response to SteveH

‎02-01-2017 03:27

Hello @Joniwood, I hope you're doing well. 

 

If you feel your tracker is not counting your steps accurately, I would like to suggest restarting it by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then performing an accuracy test.

 

To perform the accuracy test:

1. Put your tracker on your wrist and check how many steps you have at the moment
2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.
3. Pause, then check your tracker to see your step count.

 

If you notice a significant discrepancy between steps, my best recommendation would be contacting our Support Team. Let them know about what you have tried so far, I'm sure they will be more than happy to get you back on track.

 

Give it a try and let me know the outcome! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer