Incorrect time on device after iOS update

[Jennywren26]

Livid since iOS update its Losing time about 20 minutes a day have tried everything from switching the Fitbit off the phone off disconnecting Bluetooth, putting it all back on nothing changes on hooked Fitbit three from account completely switched everything off hooked it back up then it works

But by the end of the same day it’s lost about 20 minutes again, everything I have seen on the forum I’ve tried nothing works it looks like the Bluetooth connection is not as good as it should be, was working perfectly fine. Before the update on Apple

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Jennywren26, welcome to the Community Forums!

Thanks for bringing this to my attention and for the details that were shared in your post, I appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know if you experience this situation every day since the iOS version was updated? Also, is your Fitbit device syncing as the way it was designed or you're experiencing difficulties with this process? Let me share with you that your Fitbit use your mobile device timezone settings to display the time with the syncing process, therefore, if such settings are correctly configured and you're able to sync it, your Fitbit should display the same and correct information.

If you haven't already done so, I recommend you to check the information that's specified on: How do I change the time on my Fitbit device? and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

[Jennywren26]

ThankYou forgetting in touch very much appreciated.

Yes it loses time every single day usually about 15-20 minutes, Which is
only happened since the update, the time zone is set correctly. I have
noticed since the update that it doesn’t find the phone easily. It’s
recognised on the phone but when the phone trying to look for it to sink it
doesn’t always work, but I’m finding I have to charge the Fitbit to sync it
with the phone. Obviously I never had to change the time before the update
so this is a rather new to me. It’s just so frustrating. I’m running off a
XS iPhone I don’t know if that makes any difference? I have colleagues in
the office with Fitbit there’s are okay but they haven’t done the iOS 13
update yet!

[SunsetRunner]

Hello @Jennywren26  

Just a suggestion but have you tried turning on the “All Day Sync” feature in the Fitbit App? If it’s not enabled already it’s worth a shot to enable it to see if this resolves your issue. You can check if it is enabled this way:

1. Open your Fitbit App

2. Tap on your profile picture on the upper left side of your screen 

3. Scroll down and tap your Fitbit Brand just under the “My Family”....example: it will say, Fitbit Alta, Fitbit Charge 2 etc

4. Now scroll down to the bottom of your screen and see if “All Day Sync” is enabled and is green in color. If not enable it in green

5. Now tap “Today” at the bottom to return to the main page.

Maybe doing this can help in someway. Please let me know if you see an improvement 

[SunsetRunner]

Also @Jennywren26 

If turning on all day sync does not work for you I can offer you another suggestion that seems to help with the buggy issue of the Bluetooth connection to apps after the iOS 13 update. I know you have tried multiple things but it’s important to do things in certain way to ensure the best shot at correcting the issues. If your interested let’s try this: (Even if you already did some of these things sometimes it’s about what you do first, second etc) 

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth (I got two of them because the new iOS 13 has different Bluetooth security permissions) When prompted by your Bluetooth tap “always” 

Doing this will give you the cleanest install and should repair your syncing time issues. Once you see that now that your Bluetooth is indeed paired with your tracker it would hurt to enable the “All Day Sync” as I described in the previous post. I have mine enabled as well without issue.

Please let me know if this solves your syncing time issue.

[Jennywren26]

Hi thank you so much for your advice I do really appreciate it, and I
appreciate things need to be done in the right order.

I have followed everything and done everything in the right order but it
just isn’t finding the phone on the phone is not finding the Fitbit

The Bluetooth screen says it’s not connected and the Fitbit screen says
it’s looking. As it happens I had put it on all day think just to see if
that would help with the time I did that last night after having took it
taken everything off and put it back on again the time corrected itself but
tonight again it’s 20 minutes slow compared with the phone. I have updated
to the 13.1 software just in case that might help but nothing seems to have
changed however it has got my steps From today on the app so it has
connected at some point! I am so confused any further advice gratefully
received

Jenny

[SunsetRunner]

No @Jennywren26 

I’m afraid I don’t have any more advice other that suggesting you call Fitbit Customer Service. I do know the moderator has addressed you in this thread so maybe when he sees your post he will have more information to provide you. Good luck to you