Infinite Spinner for GPS Maps

[DerrickS]

Fitbit Update 9/19/16

This issue has been resolved with the release of iOS App version 2.27. Click here to update your App if you haven't already.

Thanks you for everybody's patience while we worked this one out!

Fitbit Update 8/8/2016

It was recently brought to our attention that some users are seeing an infinite spinner on the iOS App for GPS workouts that are longer than 1.5 hours. This is a known issue that our team is currently working to fix.

As a short-term workaround, you can still see the GPS maps for your longer workouts on your Fitbit.com activity log while a fix is being worked out.

[JKLondon]

Too late mate. This issue been going on for > 2 years. Game over.

[seabs]

Thank you for the update.

Frankly, I cannot imagine working to resolve an issue for 2 years, and not
be able to estimate an expected resolution date.

Its no longer about people being patient, its about them having accepted
this issue and given up on the possibility that it will ever be fixed.

I have already purchased a Garmin watch to replace my Fitbit. So, if you
are able to arrange for a full refund of my Fitbit Ionic that would be much
appreciated.

Thanks.

[trinklm]

I do have the same issues with my versa running on Android!

It is absolutely not acceptable - please let the community know when you will solve this issue once and forever!

Thanks

Michael

[MarcoGFitbit]

Hello @seabs, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. It's nice to see you around too @JKLondon and @trinklm, thanks for taking the time to reply. 

We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and even though I don't have a specific timeframe for when this issue will be resolved, I'll make sure to update this thread as soon as I have more information to share with you. 

Once again, I appreciate your patience and understanding, if there's anything else you might want to add, please feel free to reply. 

[Stimbot]

This seems to be an issue again as of April 24, 2019. I have two workouts with infinite spinner this week. 

[MarcoGFitbit]

Hello @Stimbot I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have taken the time to report this situation. Would it be possible for you to reply to us with a screenshot of the infinite spinner? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you.