Inspire HR Won't set up

[Oisinx]

Hi Folks,

I just bought this watch as a gift for my wife. I was within 2 minds considering, I've been on this forum myself a few times in the last month with various syncing issues with my own Charge 3 over the latest Iphone update and Fitbit updates. I've had numerous Fitbits over years so I know how to set these up. I turned the watch on today, plugged it in, installed app on her phone and started to go through set-up process. Got the 4 digit code, inputted that into her phone. Mobile/Cell wise its an Iphone 7. Anyway, after this step, it says the phone needs to have a charge of 50%, had it plugged in and was waiting for it to charge to that. It charged to 50% and over and it still wouldn't set up. I'm at work now, so won't be able to look at the watch for at least another 12 hours, however I will as soon as I get home. I didn't do anything wrong, and its supposed to be pretty straightforward after the code is entered so I can only surmise that this has something to do with the latest updates. Anyway, any help or suggestions would be much appreciated.

Thanks in advance.

Oisinx

[SunsetRunner]

Hello and welcome @Oisinx 

Congratulations on your purchase of an Inspire HR for your wife’s Birthday! Very nice gift indeed! I understand your having trouble settings it up for the first time. Check out this page and pay special attention to the troubleshooting tips:https://help.fitbit.com/articles/en_US/Help_article/1872

😃 Please let me know if these tips help you and gets your wife’s Inspire HR up and running again. Keep me posted 

[SunsetRunner · Accepted solution]

Hello again @Oisinx 

I wanted to check in with you to see if my response did indeed help you with your Inspire HR question. If it did indeed help would you please tap the “choose as best answer” box under my post containing my suggestion. I’d really appreciate it. It helps other individuals find answers to questions similar to your on. 😃

[Oisinx]

Yes indeed, it was the best answer, thanks for your help.