04-10-2020 07:19 - last edited on 04-24-2020 16:28 by LiliyaFitbit
04-10-2020 07:19 - last edited on 04-24-2020 16:28 by LiliyaFitbit
I updated the iOS on my iPhone 11 to 13.4.1 and since then my InspireHR won’t sync to the app. I’ve tried turning off Bluetooth, deleting and restarting the app, restarting the device, restarting my phone, as well as uninstalling and reinstalling the app and nothing works.
When I got to “add new device” my app is able to find the device, but once it gets to the screen where it says “connecting device” it simply circles forever. Yesterday I let it sit for over an hour, and it never actually connected. Any advice?
Moderator edit: subject for clarity
05-19-2020 13:00
05-19-2020 13:00
Finally! Thank you, this worked!
05-20-2020 09:41
05-20-2020 09:41
It is still not syncing. It stopped syncing when I updated my phone to 13.4.1. So what should I do?
05-21-2020 23:03
05-21-2020 23:03
I have exactly the same issue and have been through the support team and tried EVERYTHING suggested. I only just bought my Fitbit Inspire HR to upgrade from my old Flex so its pretty disappointing.
Can someone from Fitbit reply and explain what they are actually doing to address this ??
05-21-2020 23:28
05-21-2020 23:28
05-22-2020 00:19
05-22-2020 00:19
05-24-2020 09:15
05-24-2020 09:15
05-24-2020 09:45
05-24-2020 09:45
05-24-2020 13:14
05-24-2020 13:14
05-24-2020 13:57
05-24-2020 13:57
Hello all, thank you for the updates.
I understand that this can be very frustrating and appreciate your feedback. I apologize for any inconvenience this has caused. Thank you for sharing your experiences and helpful tips. If a workaround to forget the device in Bluetooth settings and then reinstall it, still doesn't resolve things for you, don't worry - our team is prioritizing a fix for it. I appreciate your patience and understanding while we work to improve your experience.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-24-2020 14:31
05-24-2020 14:31
So FitBit is still working on fixing this problem & we can expect an app update soon???
05-25-2020 11:54
05-25-2020 11:54
05-25-2020 15:11
05-25-2020 15:11
05-25-2020 19:23
05-25-2020 19:23
Initially, after much frustration, the tips on this forum seemed to finally work. Unfortunately it was a short victory. Sadly, I never know from day to day whether or not my Fitbit will sync. It is beyond frustrating! It will start to sync and halfway through the line goes from turquoise to red. Does not sync. Oftentimes it cannot find device. The
only way I can get it to sync is to plug it in as if I'm charging it. Isn't that bad for the life of the battery?
Much luck to everyone that has these issues. Hopefully they will be resolved soon. In the scheme of things, compared to what is going on in our health world this is a minor problem that I have made huge because it is so annoying.
Thank you to all that have offered help.
I have always loved Fitbit, now not so much.
Keep walking!
05-25-2020 20:02
05-25-2020 20:02
05-31-2020 16:27
05-31-2020 16:27
Hello everyone. Thank you for your updates in this thread.
I appreciate everyone's feedback, I understand that this can be very frustrating. Thank you for your troubleshooting efforts. Our engineers are still working on a fix, as soon as I hear more I will update this thread. Thanks very much for your patience.
You can check if your app is updated to the latest version by following the steps at How do I update the Fitbit app?
I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-21-2020 09:05
06-21-2020 09:05
Can you please give us an update? Despite trying EVERYTHING suggested, I’ve had nothing but trouble since the latest update. Now the app won’t even connect to the Inspire HR. I’ve tried on 3 different Apple products and same result.
thank you
06-21-2020 09:26
06-21-2020 09:26
The last solution lasted about 2 days The Fitbit community has been great, however, it took a phone call to Fitbit to get things back on track after the latest iOS update that messed everything up. The representative that assisted me was patient, kind and professional. He sensed my frustration and did not allow me to hang up until he resolved the issue. The Inspire now syncs without a problem! Good luck!
06-21-2020 09:56
06-21-2020 09:56
06-21-2020 22:35
06-21-2020 22:35
06-22-2020 07:41
06-22-2020 07:41