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Ionic is stuck on home screen and won't sync

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‎05-18-2020 09:06 - last edited on ‎05-20-2020 15:37 by

‎05-18-2020 09:06 - last edited on ‎05-20-2020 15:37 by

I noticed that my ionic had a different time than  my phone after my iPhone updated.   I was trying to get them to sync by deleting the watch from phone and restarting everything, and now my phone is stuck on the home logo for 4 days now.   I’m beyond frustrated because it is two years old, and the only answer customer service could give me is a 25% discount on a new one!!! What?!?!? Why would I invest so much $ in something with a short life span?   

 

 

Moderator edit: subject for clarity

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‎05-20-2020 15:36

‎05-20-2020 15:36

Welcome to the Fitbit Community, @Sem473. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you've had with your Fitbit Ionic and your experience with Customer Support. Thank you for your troubleshooting efforts. I am sure our Support team tried their best to help you resolve the issues with your watch, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I apologize for any disappointment and appreciate your understanding. 

 

Thank you for your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. I understand how frustrating this is for you and hope you could give Fitbit another opportunity in the future. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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