Ionic not syncing correctly to the app.

[DeborahLee]

-Original post removed - Moderators can delete if needed-

Moderator Edit: Clarified Subject.

[Jdyrh]

I am having the same issue for 3 mornings now. Each night it disconnects from my phone. It can not locate the device until I turn it off and back on. The time is always off by 20-40 minutes until I reconnect it. 

[DeborahLee]

- Moderators can delete this if necessary & do not need to update me or tag concerning this - 

Thank you.

Moderator Edit: Format.

[MarcoGFitbit]

Hello @Jdyrh, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around too @DeborahLee, I hope you're doing well. 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know you've already tried to troubleshoot this issue on your side. Tell me, did you remove your device from your account? If so, did you also removed it from the list of paired devices from the Bluetooth Settings on your phone? If you did, I would like to suggest you the following. I understand you've tried some steps you've seen in the Community but I would like to confirm the steps you've tried so far:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it. 
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

@Jdyrh, please note that your device does not sync nor pair directly through the Bluetooth on your phone. If your device is not syncing correctly, please enable All-day Sync through the Fitbit app by going to Account > Your Device. Enabling this feature will establish a Bluetooth link that will let the Ionic sync constantly with your phone. Don't worry, it has been tested and proved that All-day Sync doesn't drain the battery on your phone or watch faster than usual. 

I hope this can be helpful, give it a try and let me know the outcome. 

[DeborahLee]

-Post has been removed-

[MarcoGFitbit]

Hello @DeborahLee, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know you're still having issues with your Ionic. I've reached our Support Team and it seems you have already created a case with them and they have already provided a resolution for your case. I'm glad. 

If there's anything else I can do for you or if there's anything you might want to add please feel free to reply. 

[DeborahLee]

“Reply has been removed”

[MarcoGFitbit]

Hello @DeborahLee, I hope you're doing well, you're very welcome! 

If there's anything else I can do for you, please let me know. In the meantime, in case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members of the Community!

Happy stepping!