Ionic not syncing with iOS 11

[Shawnm419]

It just started recently out of the blue, my ionic will not sync with the fitbit app on iPhone 7+ running the latest version of iOS 11. 

Anyone else have this issue? And is there a fix or work around? 

[VivienneLee]

Hi, couldn’t sync my ionic and tried the suggestion of turning it off then on again. Only trouble is, it won’t turn on!  Help please.

[Rainymfo]

I’m so sorry Vivienne.

I’d love to help, but can’t. 
I had no joy and finally bought an Apple Watch which does everything I wanted and more. 

[Anne33]

My husband bought me another ionic. He thought I wanted it. My last one died just over a year and Fitbit replaced it as it was still under warranty. The replacement died suddenly again just after a year. I told my husband that the ionic was way too expensive for a watch that only lasted a year. Unfortunately my husband is now quite deaf and he went out and bought me another ionic. If it only lasts a year again I will be buying an Apple Watch also


Sent from Yahoo Mail for iPhone

[Rainymfo]

Similar story. I can’t fault Fitbit customer service;  they replaced 2 ionics for me, both having developed faults within warranty period. The second replacement lasted three months by which time I really couldn’t face the whole synchronisation with IOS issue again. That’s when I moved over to Apple Watch. 

[VivienneLee]

Thank you for your response. I have managed to turn it back on. Press 2 buttons, not 1. All working well. 😀

Sent from my iPhone