Is the Inspire compatible with iPad Pro 9.7?

[SunsetRunner]

Fitbit's web page claims that the Inspire is compatible with iPad Pro 9.7". Here is my experience. I'm curious about what experience others have had.

I purchased my first Inspire locally in June. It would not sync with my iPad, so I exchanged it the next day. When Inspire #2 also would not sync I contacted Fitbit Support and spent over an hour running through all their troubleshooting steps, to no avail. So I was told to return #2 and they sent me #3.

Inspire #3 would not sync with my iPad Pro, and after spending the requisite hour+ with Fitbit Support my case was "elevated to the next highest level" - who also could not make it sync, and sent me  -

Inspire #4. Rinse, repeat. So they sent me -

Inspire #5 - which worked for about 2 months.  Then I was foolish enough to vacation in a different time zone. It took 3 days for Inspire to catch up with the correct time, but it finally did. Upon my return home, however, I tried to speed up the time reset process with the end result that the tracker got stuck on a screen telling me that I had to choose another clock face - but when I did that, it told me that a process had not completed, and then it just went into a terminal hang. Fitbit Support had no more luck than I getting it to move past its clock fetish, so they sent me -

Inspire #6 - which also will not sync, even after I spent 1.5 hours with Fitbit  Support going through all the steps that I now have pretty well memorized.

The real kicker is that Fitbit will not refund my money because I didn't purchase from them, and the business that I did purchase from won't refund my money because it's been over 90 days since the purchase, and in any event I no longer have the original Inspire because Fitbit demanded that I send it back to them before they sent me Inspire #3.

I'm thoroughly disgusted!

Moderator Edit: Clarified subject

[SunsetRunner]

Hello and welcome to the Fitbit Community @SunsetRunner 

I’m sorry to see that you’re having so much trouble syncing your Fitbit Trackers. I checked and your iPad Pro 9.7 is indeed compatible with the New Fitbit App. I am uncertain as to what troubleshooting steps you have already taken. Please look here for some troubleshooting tips that may get you syncing again:https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

As far as the warranty with your Fitbit Inspire it can only be covered by the warranty guidelines found here: https://help.fitbit.com/articles/en_US/Help_article/1126/?q=Warranty&l=en_US&fs=Search&pn=1

Now in an effort to help you get your Fitbit Tracker syncing again please try these steps: 

Let’s first try restarting your Fitbit Tracker: Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

Still having an issue? Try trying your Bluetooth off then on again 

If your still experiencing syncing issues I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

If your still having syncing issues after restarting your Fitbit Tracker and force shutting your app you can try uninstalling and reinstalling the Fitbit App. You will not lose your data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Lastly please check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

😃 Hopefully these suggestions resolve your syncing issue. Please let me know 

[SunsetRunner]

Thank you for trying to help.

I've already done all those steps a myriad times, both on my own and at the direction of Fitbit Customer Support.
They do not solve the problem! 

[SunsetRunner]

Thank you for the attempt to be helpful.

I have done all those steps a myriad times, both alone and at the direction of Fitbit Support Staff.

They do not work. Did you even notice that of 6 trackers, only 1 worked, and that for only 2 months?

[SunsetRunner]

Hello again @SunsetRunner 

Yes, I did note that you have had to exchange your Fitbit Tracker many times. I can’t say why that would be. I have had mine for over a year and a half and I have never had any issues. But with that said I’m truly sorry that my attempts on helping you sync your Fitbit Inspire did not resolve your issue. My only suggestion would be to continue to correspond with Fitbit Customer Service. I’m sorry I was unable to help.

[SunsetRunner]

Thanks again for trying. Sorry I snapped at you. It was the same question, same data that Fitbit Techs have given me over the course of, literally, hours and hours of chat. I have seen on other threads that other folks have had similar problems trying to use Fitbit with Apple tablets, and at least one contributor who said his device is no longer even listed.

[SunsetRunner]

Hello again @SunsetRunner 

I appreciate your apology. I really didn’t think you were snapping at me honestly. I know your frustrated. It’s completely understandable. With that said you’re correct in saying some individuals are not compatible with the Fitbit App but do understand that the Fitbit Team is indeed working hard to add more devices often. I have an Apple iPad as well but mine device shows on the list as compatible. So does yours. Do keep in mind that when you say you have seen multiple threads with similar issues that it may seem large in a thread but when you think of millions of Fitbit users then these threads would only be a small percentage in my view. Just a thought. 
😉 I do hope you find a solution 

[Bobuke]

Purchased two new iPad Pro 9.7 tablets about 3 months apart.  Neither will synchronize with an Inspire HR that works fine using a cell phone.

[LZeeW]

Hello @Bobuke and welcome to the Help forums.  A question for you.  Do you have your Inspire HR set to receive notifications?  There is a tight Bluetooth bond between your Inspire HR and your phone when you receive notifications.  You can't sync with other devices unless you turn your phone's Bluetooth off or disable notifications.