04-10-2020 14:42
04-10-2020 14:42
Since updating my phone to iOS 13.4.1 my charge 3 will not synch. Have tried everything in the help function.
Does anyone else experience This problem and did you fix it
thanks Shane
Answered! Go to the Best Answer.
05-20-2020 06:12
05-20-2020 06:12
05-20-2020 06:23
05-20-2020 06:23
05-20-2020 09:06 - last edited on 05-20-2020 13:40 by LiliyaFitbit
05-20-2020 09:06 - last edited on 05-20-2020 13:40 by LiliyaFitbit
Good news for you. I did what you mentioned and now I can’t reconnect to Bluetooth. I had a horrible experience with Chat. And have been emailing with customer service but they don’t respond. So I’m ready to call it quits and use a different product. Even if they fixed it at this point it had been 4 weeks and that’s just not good enough!
Sent from my iPhone
Moderator edit: personal info removed
05-20-2020 09:09 - last edited on 05-20-2020 13:40 by LiliyaFitbit
05-20-2020 09:09 - last edited on 05-20-2020 13:40 by LiliyaFitbit
Not apples issue... it’s a Fitbit issue. They won’t help. They can’t fix it so the problem is there’s . They shouldn’t offer compatible device when it’s not.
Sent from my iPhone
Moderator edit: personal info removed
05-22-2020 05:30
05-22-2020 05:30
Yes I followed this too today and it worked after a week of trying everything else including talking to the chat help
05-24-2020 14:18
05-24-2020 14:18
Hello everyone, thanks for your participation in the Community. I am sorry for the delayed response.
Thanks to all for the efforts to resolve the issue, sharing the solutions and the tips to help other users.
I understand that this can be very frustrating and appreciate your feedback. Our engineers are still working on a fix, as soon as I hear more I will update this thread. Meanwhile, please try a workaround shared to forget the device in the Bluetooth settings and then reinstall it. I appreciate your patience and understanding while we work to improve your experience.
I'll be around if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-24-2020 22:54
05-24-2020 22:54
05-25-2020 10:58
05-25-2020 10:58
05-31-2020 16:33 - edited 05-31-2020 16:34
05-31-2020 16:33 - edited 05-31-2020 16:34
Hi @CoCoSooty @fonguy, thank you for your replies.
@CoCoSooty I understand that this can be very frustrating, thank you for your troubleshooting efforts. Our team is still working on this issue, thanks very much for your patience.
@fonguy I am glad to hear your Charge 3 is syncing now after following the workaround. Thank you for your time and efforts. I hope you continue enjoying the Fitbit experience.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-31-2020 22:30
05-31-2020 22:30
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06-04-2020 22:16
06-04-2020 22:16
Hi,
Can you please give us ANY indication of when this will be fixed ?
Its been almost three weeks for me and I have tried everything numerous times on both
ipad and iPhone.
I can get it to sync once only on my old ipad but shutting down and reinstalling everything....everytime...
06-04-2020 23:03
06-04-2020 23:03
06-04-2020 23:53
06-04-2020 23:53