Issues with Apple iOS 13.4.1

[Shane_hermann]

Since updating my phone to iOS 13.4.1 my charge 3 will not synch. Have tried everything  in the help function.

Does anyone else experience This problem and did you fix it

thanks Shane

[fonguy]

When my old ipad stops syncing, I reboot the Charge 3.

I followed the Fitbit advice have my iphone 6 forget my Charge 3. Then I
reloaded it and it has worked ever since.

[ukldy56]

I would be persistent and call. My Charge 3 stopped syncing altogether and after 6 weeks of perseverance they finally replaced. It was still under warranty btw.

Sent from my iPhone

Moderator edit: personal info removed

[fonguy]

Mine syncs every time now.

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

I understand how you are feeling and appreciate your troubleshooting efforts. I am glad to hear that some of you were able to resolve the issue. Please know that we are actively working on this syncing issue affecting iOS 13.4.1, 13.5 and 13.5.1. I will update this thread once I hear more. Thanks again for your patience. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. 

Feel free to reach out if you have any questions or comments.

[Darloman]

Is there any update on progress with resolving this syncing problem?  

I acknowledge your developers are working on a solution but this problem has been dragging on for a long time now.

[BillieCat]

Hi,
I’m still good after three weeks however I haven’t loaded the latest Fitbit update. Didn’t want to jinx myself.
And yes it’s super frustrating! Had friends with no trouble at all so don’t know why only affects some people !

Sent from my iPhone

[2marsuccess]

Everything has been working for me ever since I used the “ forget this device” trick.

[CoCoSooty]

Personally I never got sorted.... I’m using an old iPhone with iOS 12.4.7
and whilst it doesn’t give me the full Fitbit function it gives me steps
and sleep ... I’m in the process of changing from Fitbit ... as I can’t
believe they’re are ‘ still working on it’.... countries are building
hospitals in less time than solving this Fitbit problem

[BillieCat]

Oh that is super ridiculous, I still don’t really know why mine started working as had done the same things at least 20x with no success. Altho the new IOS was the only variable. I’m sure u can understand why I’m not willing to download the last version of the Fitbit app.
Can totally understand u leaving Fitbit, if it happens again I’m not willing to go thru again.

Sent from my iPhone

[fonguy]

not my developers

since I uninstalled and reinstalled the app, it syncs up every time.