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04-10-2020 14:42
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04-10-2020 14:42
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Since updating my phone to iOS 13.4.1 my charge 3 will not synch. Have tried everything in the help function.
Does anyone else experience This problem and did you fix it
thanks Shane
Answered! Go to the Best Answer.
06-05-2020 05:39
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06-05-2020 05:39
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I followed the Fitbit advice have my iphone 6 forget my Charge 3. Then I
reloaded it and it has worked ever since.
06-08-2020 11:53 - last edited on 06-08-2020 16:20 by LiliyaFitbit
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06-08-2020 11:53 - last edited on 06-08-2020 16:20 by LiliyaFitbit
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I would be persistent and call. My Charge 3 stopped syncing altogether and after 6 weeks of perseverance they finally replaced. It was still under warranty btw.
Sent from my iPhone
Moderator edit: personal info removed

06-08-2020 12:52
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06-08-2020 12:52
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06-08-2020 16:34
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06-08-2020 16:34
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Hello everyone. Thank you for your updates in this thread.
I understand how you are feeling and appreciate your troubleshooting efforts. I am glad to hear that some of you were able to resolve the issue. Please know that we are actively working on this syncing issue affecting iOS 13.4.1, 13.5 and 13.5.1. I will update this thread once I hear more. Thanks again for your patience. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.
Feel free to reach out if you have any questions or comments.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

07-11-2020 16:03
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07-11-2020 16:03
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Is there any update on progress with resolving this syncing problem?
I acknowledge your developers are working on a solution but this problem has been dragging on for a long time now.
07-11-2020 17:24
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07-11-2020 17:24
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I’m still good after three weeks however I haven’t loaded the latest Fitbit update. Didn’t want to jinx myself.
And yes it’s super frustrating! Had friends with no trouble at all so don’t know why only affects some people !
Sent from my iPhone

07-11-2020 19:08
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07-11-2020 19:08
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07-12-2020 00:38
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07-12-2020 00:38
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and whilst it doesn’t give me the full Fitbit function it gives me steps
and sleep ... I’m in the process of changing from Fitbit ... as I can’t
believe they’re are ‘ still working on it’.... countries are building
hospitals in less time than solving this Fitbit problem
07-12-2020 01:06
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07-12-2020 01:06
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Can totally understand u leaving Fitbit, if it happens again I’m not willing to go thru again.
Sent from my iPhone
07-12-2020 10:06
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07-12-2020 10:06
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since I uninstalled and reinstalled the app, it syncs up every time.


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