Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[SunsetRunner]

Any updates?

[NICA879]

So everyone, just an FYI, after poking around real quick, there isn't any easy way to revert to the older app version. You would have to use iTunes, download the older app version and just go through some uninstall, reinstall phases of the fitbit app and go about it that way. Can it be done yes. Is it a pain in the **ahem**....yes lol. If you have time go for it. Again if i find anything else ill let you guys know. I'll probably call fitbit to see if they recommend anything but i believe they will say to log your food through the website for now as a temporary solution.

[pemmett]

I have now had to move to another app as adding food via the computer does not work for me.  I use Fitbit because it's been the best all in one solution to tracking food and exercise.  If this can't get fixed soon I'm going to have to move to other apps and the apple watch.  Come on Fitbit you can do better than this.  

[Jodiegonzales78]

I’m having the same problem after the latest update. I would log in Silk almond milk and it would change it to Almond Light and up the calories. I would also log something and it would show up for 1 second then disappear. The calories would show that I added it but once you close the app and go back into it the calories would go back to zero (0) or only show the calories for certain items/wrong items. Please fix this Fitbit. I love your products and food logging is a daily thing I do to help me lose weight. I’m going to start logging my food in Fitbit.com until this can be fixed

[Lorried]

Yep not only not syncing steps can not log food.  I log my food and click it and 

a) it doesn’t appear

b) it’s totally different food that I never have eaten

[Akrich]

For now the only option is to log into fitbit.com and log your food there.

[Grizzly62]

I have a iPhone  5C and a ipad same issue trying to log food removes item and put replacement names.

Ex. cheese changers to Rajas and Cheese Gordita??????

[NelaAluwihare]

I have the exact same problem on my iphone 7. Every time I try to log something in, it will disappear. When I return to the app it has completely gone and is not even accounted for in my calorie intake level.

[MarreFitbit]

Welcome to the Fitbit Community @SassyMom47, hope you're doing great! My friend @SmallTownGirl67 is right, an issue about logging food on iOS platform has been reported. Updates available will be posted in this thread. Keep an eye on it! 

PS: I've moved your post to the iOS App board as there are more changes to get app related replies here! 

I'll be around if you need further assistance! 

[aykonsilvers]

I, too, have the food update problem in 253. It updated last night and is doing weird things. I eat virtually the same breakfast every morning: One slimfast (advanced nutrition chocolate) and my morning coffee. I have made my morning coffee a 'custom meal' since I manually add the ingredients myself and did not want to have to type each piece all the time. I go to log the SlimFast, no problem. Then, I add my custom coffee and my breakfast becomes "Egg substitute" and "Coffee-creamer, French Vanilla". This really needs to be fixed ASAP as food logging is critical to my diet. 

Yes, I know we can do it online at Fitbit.com and I have been doing so ever since this happened. However, I want to include my name in the list of those impacted.

[Tinysuz]

Yes my husband and I are both having the same issues. Fine at breakfast this morning but then the app updated and having these issues. Food inputs but then disappears. 

[Lorried]

I’ve tried doing it on Fitbit.com and it won’t let me ugh!!!!! 😡😡😡

[SunsetRunner]

It would be nice if we could get an update from Fitbit regarding the time frame for this to be corrected. No news since yesterday. Telling us to log in on a computer is ridiculous. This is a major inconvenience & not the first problem with this company as of late. I love the convenience of having everything in one place but these products are to expensive to have all this hassle. Apple Watch here I come...

[Lorried]

I can’t log it on Fitbit.com

[JohnMacPherson]

Unfortunately still no fix for the latest Fitbit update. This is not very impressive I'm afraid. One side effect of the incorrect recording of food is that the nonsense is being added to my food lists whether I like it or not; so perhaps you might like to get around to enabling food lists to be edited. 

[xanon]

I'd like to let fitbit know that their QA sucks..... How is it possible that this obvious and reproducable bug sliped through QA. By the way, I have a new ionic and it has pretty obvious bugs too.

[Lorried]

I’ve tried doing it in Fitbit.com and it won’t let me.  Going to my Fitnesspal app to start logging in my food.  At least there are not having issues with there app.  So frustrating that they can’t seem to keep this running smoothly for no more than 2 months.  Back in May lots of problems too!!!!

[Lorried]

Me too 😞 😡

[anna-h]

My 2 cups of spinach became 900 cal. of chocolate! 😂😂

[Allifit]

I cannot BELIEVE fitbit has not addressed this. Fitbit is NOT a small company, and the entire purpose of the app is to have the convenience and ease of logging on your phone. Directing fitbit wearers to use the desktop version is insane. Fix the app!