Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[beckyInPA]

Any updates. Good logging is huge part of my plan. Lost 50+ pounds using this App 

[R-uss]

Having problems entering food, it changes what you enter and then disappears. Although it still show the calories. This has only happened after Fitbit did a sort out this morning. 

[cindimccord]

Someone please give us an update. What in the world? Why hasn't this been addressed by Fitbit? 

moderator edit: punctuation and capitalization

[73walker]

Same problem started yesterday.

[AprilScripps]

Yep, I noticed it beginning yesterday on my Versa. Today… Same problem. The food shows up and then quickly disappears or it adds something entirely different . I just tried three different options for porg chops and one added potato chips, one added chuck roasts, and one added shrimp 😝  Please fix!!!!

[Amamendo]

I am I am having to the same problem... my iceberg lettuce is now calling itself sharp cheddar.....haha and I’m vegan so I know I’m not eating cheddar! Majority of my logs keep disappearing.

[heatherh_tx]

I am experiencing an issue with custom food entry - iPhone 7 with latest iOS.  Attempts to add foods results in either the entry not being posted or a different item appears in the list.  The problem just began today (7/12/18) following the app update.  Rebooting the device and logging in/out have not resolved the issue.

[Dadof3boys]

Any idea what the problem is?  This is horrendously annoying.  

[C3Chris]

I had the problem all day away from home on my iPhone. Back at home, I used my iPad, which hadn’t updated, to get back on track easily.

[BMS_01]

Same problem here. After the app update, one item from my frequent food lists loads as something else. Another item won't even add at all.  In the second case, the calorie count does update, but the food doesn't show. Once I close the app and re-open it, the calories are gone again. 

I did find out that I could properly add both items from the web interface. Not a solution, but it is a stop gap measure.

[Dadof3boys]

Tried on my iPhone - same problem as everyone in this thread.  Restarted phone - nope.  Logged out then back in to app - nope.  Deleted and reloaded app - nope.  Loaded app to iPad, tried it there - nope.  It’s clearly a software issue from fitbit’s end.

[digmyearth]

Same issue.  Website is working though- please don't screw that up too Fitbit

[Buzebu]

Is there an eta for repair? 

[Fred89]

Not being able to log food intake after the update is very frustrating. It wrecks my routine. Any idea when a new update will be available to fix this?

[HeatherEll]

It's been addressed by fitbit. Just not fixed.

[Bokat76]

Add me to the list.  Input a salad, changes to Mac and cheese.  If only...

[Bethjeff]

Good idea! thanks!

[evieaster]

Good idea, but what if you're a dirt poor student screwed over by the previous generations and don't have all the tech to update on multiple platforms  hehe @Fitbit FIX IT PLEEZ thank you 

[Brit16]

My calorie count won’t save certain foods and changes other to something totally different.

[RJSOrlando]

When can we expect a fix in the iOS 2.53 issues? Some of us rely on our fitbit and this app in assisting with eating disorders.