Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[Jivalatina]

I just populated my calories on my dash board on my laptop, and it isn't populating to my IOS Fitbit App.

😞

[Pzam88]

Does anyone know if there is a way to delete all these bogus foods from the food lists when all this is fixed? I don’t see any way to do it in fitbit.com either. 

[Pzam88]

It will update, but I can’t honestly say I understand when.  With the phone, it updates whenwhenever you open the app. Does anyone know how you can force the web to update and have all all apps and web in sync? My fitbit, phone and web never have the same info in the moment.

[QueenieB]

My Fitbit was fine and now it’s crap! Why fix something that isn’t broken?? And should be tested before asking us to upgrade! We rely on our Fitbits and ATM it’s useless! Please fix ASAP!! 

[WhistlerFit]

Is anyone from Fitbit working on this ? This has now been 2 days without any resolution or acknowledgement that there is an issue to be resolved????  Any update from Fitbit would be appreciated. Thank you

[CandiCh]

Kind of frustrated about this. Because it's very obvious and easy to notice before releasing app. Supposed it should go through your QA before releasing? 

Hope to get a fix soon.

Thanks!

[Warnjm74]

Must be fixed...mine has been working past hour!

[chezchezz]

Had a frustrating night trying to log food that kept disappearing glad to know at least that I’m not going nuts or my phone isn’t broken. Hope it’s fixrd soon

[soerfix]

same problem for me!

[Macca11081]

Having the same issues and still not working correctly this morning.  Do you have a time frame on resolving this issues at all? Thanks.

[Marll]

Same here, changing entries or deleting them.

[xanon]

Is this related? this morning was the first time, that my sleep is not properly displayed in the iOS app.

It says (translated from german) my resting heartrate could not be read properly. 

But if I look at my heart rate during the night and compare it to previous nights it looks pretty much the same.

[Ronniebofa]

Waste of time and effort logging food at fitbit.com as it does not sync with phone app. Roll back software now or provide a fix today : if not then I will have to ditch Fitbit and get new tracker.  Has anyone a suggestion as to a realisable tracker primarily for food?

[MELKUZ]

That is now not logging correct either put hamburger as peas on Fitbit . Com. So now can’t log in anywhere. Annoying as all heck

[Ian60]

Hi. Sometimes will not open on the Windows 10 app when I followed the advice to use that app while you investigate the mobile problem. Is this also being investigated / fixed?

[DC2]

Hi 

I am also having trouble logging food in the same way: disappears or logs something random

[debpaul]

I can’t even log food online.  It either doesn’t appear on the app or it gets deleted.  ☹️

[SunsetRunner]

exactly the same here! (iphone7, alta hr)

[Kally-Ann]

Like a lot of people I am having this issue since the last update. Is it possible to back out this version and go to the previous version whilst the problem is sorted?

[ukn]

Same issue as most since yesterday.  Although like some others logging through fitbit.com isn't updating either.