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Issues with syncing

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‎02-22-2016 18:11 - last edited on ‎03-04-2016 17:02 by Moderator Alum

‎02-22-2016 18:11 - last edited on ‎03-04-2016 17:02 by Moderator Alum

I am having an issue with my Fitbit charge taking a long time to sync, not syncing all day and not staying paired! What can I do?

 

 

Moderator edit: format

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4 REPLIES 4

‎02-22-2016 20:46

‎02-22-2016 20:46

I seem to be having the same issue. Was only able to get it to sync after I deleted and reinstalled app. Hopefully someone will have answers…
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‎02-23-2016 03:21 - edited ‎02-23-2016 03:21

‎02-23-2016 03:21 - edited ‎02-23-2016 03:21

Welcome to our Community @Chell_Marie @Ryan82! It's great to see you here! Smiley WinkI noticed @Ryan82 provided you with a great tip to help you resolve this issue. If that doesn't work, I'd suggest you restart your tracker and then follow the steps provided at: I can't sync my tracker.

 

I hope this helps, let me know how it goes! Man Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎02-23-2016 07:16

‎02-23-2016 07:16

@MeylinP I tried all the steps you provided and it still won't sync
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‎02-24-2016 05:31

In response to Ryan82

‎02-24-2016 05:31

Hey there @Ryan82 thanks for the update! Smiley Very HappyWhy don't you try to set up your tracker as a new device by following these instructions? Note that if you have not synced in over 24 hours, your activity data for previous days will be lost and only today's data will remain. This has worked for some people that are experiencing the same issue.

 

Wish you luck, keep me posted! Man Very Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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