Lost info from app

[David1000]

I've lost my sleep, steps and sync function from my app. I've read forums and tried the'delete the app and re log in' method and tried tap the edit or settings but can't find them anywhere. My watch still records my steps for example but I can't see results or any of it on the app. It just shows me exercise, glasses of water etc . Any idea thanks ?

[David1000]

And my hr details all gone. It's very odd

[MarreFitbit]

Welcome to the Fitbit Community @David1000 ! It seems that your tracker was unpaired from your account and that's why you don't have any data.

In order to solve that, I'd recommend setting up your tracker as a new device by following the steps I shared here.

Have a nice day!

[David1000]

Hi, it doesnt work as when i hold the button on the fitbit down for 3 seconds it just starts the stopwatch! So the set up on the app always just says 'searching'

Any other ideas?

Thanks

[MarreFitbit]

I had the same trouble as you when trying to replace my HR(the "searching" option forever), but what I tried was just keeping the display wake up. I pressed the button once, then I pressed it again like if you were scrolling through your stats.

Give it a shot and let me know if that works for you too !