06-19-2017 12:12
06-19-2017 12:12
I lost all of my steps yesterday after connecting my new charge 2. I had synced the old fit bit before connecting the new one but the steps did not translate over. Any suggestions?
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06-21-2017 09:11
06-21-2017 09:11
Thanks for visiting the Community @SunsetRunner!
Hmm this is pretty weird let me help you. As you know we always recommend syncing your tracker before switching to a different Fitbit, in order add the steps back I recommend manually logging the steps, check out the instructions below:
Hope it helps!
06-21-2017 09:11
06-21-2017 09:11
Thanks for visiting the Community @SunsetRunner!
Hmm this is pretty weird let me help you. As you know we always recommend syncing your tracker before switching to a different Fitbit, in order add the steps back I recommend manually logging the steps, check out the instructions below:
Hope it helps!