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Maps don't match activities

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‎07-25-2017 03:36

‎07-25-2017 03:36

Maps showing in the Activities tab don't match the actual route taken. See attached photos of the same activity. This has been happening for the last few weeks. Using latest version, updated today.

IMG_0339.PNG

 

 

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6 REPLIES 6

‎07-25-2017 11:25

‎07-25-2017 11:25

I occasionally see the same. It picks a random map from another exercise and uses that in the list view, however the actual activity shows the correct map. It is slightly annoying.

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0 Votes

‎07-25-2017 14:35

‎07-25-2017 14:35

@QU_KY  Try this -- log out of the app and then re-start your phone.  I think, but am not positive, that this worked for me when I had the same problem a few months ago.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-25-2017 19:48

In response to LZeeW

‎07-25-2017 19:48

Thanks - I have done this a few times but the problem recurs - and I'd prefer Fitbit to fix it permanently!

QK
Best Answer

‎07-26-2017 00:58

In response to QU_KY

‎07-26-2017 00:58

I have the same issue. It used to happen before but fixed itself, then started again a couple of weeks ago. IMG_9907.PNG

 

 

IMG_9908.PNG

 

 

Allie
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0 Votes

‎07-26-2017 12:41

‎07-26-2017 12:41

I too have been seeing this problem.  Preview maps ALL of the activities since July 20, 2017 do not match the activity.  When I look at the detailed map, it does match the route taken.

IMG_3263.PNG

IMG_3264.PNG

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‎07-27-2017 05:50

In response to TGilbert

‎07-27-2017 05:50

Hello everyone, I hope you're having a great day. Smiley Happy

 

Thanks for bringing this issue to my attention. Our engineering team is aware of the problem and is working towards a prompt and proper solution. 

I'm sorry for any inconvenience this issue has caused you. I appreciate your patience and look forward to getting you back on track. Please feel free to reply in case there's anything else I can help you with. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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