Messages in Work Week Hustle challenges do not display on iPhone 7

[kajsal]

Im part of a Work Week Hustle challenges and i cannot view or see any of the messages that is shared in the group. It only says “comment”. I have updated to the latest fitbit verdion. Restarted the phone. (Iphone 7) 

Moderator edit: subject for clarity 

[LZeeW]

Hello @kajsal and welcome to the Help forum.  I am moving your post to the iOS forum, a better fit for your issue.

[Heather-S]

@kajsal Have you tried uninstalling and reinstalling the app completely to see if that fixes the issue?

[kajsal]

Just tried that and still the same! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @kajsal. It's good to see you around and thank you for your support, @LZeeW and @Heather-S.

@kajsal Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
2. Verify if your phone is up-to-date: Update your iPhone, iPad, or iPod touch.

If the issue persists, please let me know the language of your Fitbit app.

Looking forward to hearing back from you.

[kajsal]

Hi, cleared cash and done updates on both the phone and the Fitbit app! Still cannot see messages, not even my own!! Still says only “comment”.

[LiliyaFitbit]

Thank you for your reply, @kajsal.

I am sorry to hear the issue persists, thank you for your efforts. I understand how you are feeling and would like to confirm if your Fitbit app is in English? Please also confirm if you've tried the following:

1. Log out from the Fitbit app: tap your profile picture and then log out. 
2. Force quit the Fitbit app.
3. Open the Fitbit app and log back into your account.

See you around.

[kajsal]

Logged in and out.. and i have deleted Fitbit app and reinstalled.. still the same problem. Im using Swedish language setting. Thank 

[LiliyaFitbit · Accepted solution]

Thank you for your response, @kajsal.

I appreciate the additional details and would like to confirm that this issue has been reported to our team and they are investigating it and looking for a resolution. Your patience and understanding while this is resolved is appreciated. I recommend to keep the app up-to-date as the updates come with new features and bug fixes.

See you around.