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Messages won't delete

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‎11-12-2016 19:16

‎11-12-2016 19:16

Why can't I delete messages that friends send me?
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5 REPLIES 5

‎11-13-2016 04:51

‎11-13-2016 04:51

There's no manual delete option but they auto delete after a month.

Best Answer

‎11-13-2016 04:51

‎11-13-2016 04:51

@Sowrkiss  This is the way both the app and online dashboard work. After a certain amount of time, the messages will be deleted on their own. (I can't remember the exact time frame)

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

Best Answer

‎11-14-2016 05:25

‎11-14-2016 05:25

Hey there @Sowrkiss, it's awesome to see new faces around, welcome! Smiley Wink

 

As @SteveH and @Kmransom123 have mentioned; at the moment, it's not possible to delete messages from the app or the online Dashboard, they get deleted automatically after 30 days. There's currently a suggested idea by @Rcsurfer to implement this feature in a future update. I would like to encourage you to vote for it or add your comment to show your support, this is the best place to make your voice heard. Smiley Happy

 

Keep me posted in case you need anything else!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎08-28-2019 09:10

In response to MarcoGFitbit

‎08-28-2019 09:10

I would like to agree but I've been getting lots of messages from random people and they do NOT delete after  30 days. I've had some since January...

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‎09-30-2019 08:40

In response to Mynameischristy

‎09-30-2019 08:40

Same here! I have a message from March, it's  now Sept 30th!

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