Missing Nutrition section after the app update

[IRatus]

Last night I updated the Fitbit app.

This morning I started logging in my food and I’ve noticed that under the Macronutrients section there was no Nutrients section anymore.

I’ve had a hard time finding a place to ask a question about this, eventually l ended up requesting a chat. The person there requested photos, so l sent one from yesterday’s log- complete with the nutrients section, and one from today without the section.

The person asked if l can see the section from yesterday. I said yes. Then they told me to check my log for today, asked me if there is anything else they can help me with and closed the chat before I had time to reply.

Needless to say the Nutrient section is still missing, and I have to check every item l ate for its nutritional value, instead of having an overview.

I am annoyed and upset with this change and with the time l’ve spent trying to speak to someone, and the answer l’ve got.

Please fix the missing nutrient section.

Moderator edit: subject for clarity 

[Activelyalexand]

I followed your instruction and it did not fix the issue! Can you submit this bug for escalation?

[Irineask]

I have the exact same issue! I can’t see the micronutrients (fibre, vitamins etc) for the current day, just for past (or future) days. It is very frustrating!

[MrMarv]

Interesting that while I am still having issues with not being able to see the nutrition summary, my wife can see them. I have logged out, taken the app out of memory, logged back in and still have the issue. My wife has not done any of those things.

Some things have gotten better, I can now delete a food entry when I couldn't two hours ago. The Today screen calories in is now updating in a timely manner with the correct numbers where it had bad numbers two hours ago.

I'm going to wait for FitBit to say things are okay before retesting everything. My hair, whatever is left, is grey enough already. And it's time for the treadmill.

[IRatus]

Tell me about it, l couldn’t log my food in today. It kept loading. After that the watch stopped syncing with the phone. Then I deleted the app and l couldn’t log in anymore. I thought what the heck is going on, l fingered the phone for hours, and as l reached my wit’s end, l saw that Fitbit collapsed entirely. For some strange reason that calmed me down, l thought that if everyone is experiencing a problem they have to fix it. Now l logged in, l logged my food, the watch synced, they fixed it, thank God.

Still waiting for the nutrient bar.

[Jodell77]

I am having this same issue where the nutrition breakdown is no longer available after the update. I followed all of your instructions including restarting my phone and uninstalling and reinstalling the app with no resolution. I rely on the nutrition breakdown to track my fiber content throughout the day.  Please let me know if this will be resolved soon or I may need to switch to a different app for tracking my food. 

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community.

I appreciate the time that each of you took to share the details of the issue, the troubleshooting done and your experience. I understand that this can be very frustrating and appreciate your feedback. If you continue experiencing this issue, please provide the model of your iOS device, the operating system and confirm if the issue has started after the app update or it was part of the today's issue interrupting Fitbit services? If possible, please provide screenshots.

This will help our team with the resolution. 

[Herbal90]

Still have the issue. Started right after the app update. Using iPhone 11 iOS 14.4 (no recent iOS update) 

this editor doesn’t support screenshots, but I can send them to someone or dm them to the Twitter account.

[MrMarv]

@LiliyaFitbit -

I shouldn't have to tell you, of all people, how much I depend on this feature. Otherwise I would have never suggested it in January of 2019.

• Started immediately after I opened the app yesterday morning to book breakfast and the post installation cleanup occurred. I have auto-update turned on.
• iOS app version 3.39
• iOS 14.4
• iPhone 8

My wife is N-O-T experiencing the nutrients display issue. Her configuratation:

• iOS app version 3.39
• iOS 14.4
• iPhone XR

All of the other issues I first noticed after yesterday's app update have "gone away". Apparently they were mainly server issues as I contemplated in in this thread yesterday. 

As a side note, though I am still irritated with the spam on the food log page, at least the inclusion of the images appears to no longer affect the performance of the app instead of having the previous three-second delay when access the page and another three-second delay while the images load. And the update of the Today screen's calorie panel is a lot faster than it was under release 3.36 and prior. 

[FBDave1]

The issue is that the Nutrients information in the Food area for the current day is missing. I am able to see Nutrients for previous days.

The morning of March 2 (Central US time zone) my Charge 4 was not syncing properly with my FitBit app. I checked for FitBit app updates in the Apple App Store, found that there was an update, and installed it. The issue with the Nutrients information not appearing started after that.

Later in the day, I found this support thread, saw the recommended fixes and tried all of them, including deleting the app and re-installing it. Nothing fixed the issue. I am still unable to see the Nutrients information for the current day.  I tried including an image (below), but not sure it worked.

I have:
iPhone 11
iOS 14.4
FitBit App Version 3.39 (1027)
FitBit Charge 4 version 20001.96.29

[Activelyalexand]

iPhone 11 Pro, iOS 14.4, Version 3.39 - happened after the newest update. 

[Dev16]

For some reason my app has stopped giving me the option to view the total nutrients of the daily food I’m logging. It will show each individual food’s nutrients but not the total for the day. This just started today. I have tried closing out of the app and going back in. Anyone know how why/how to fix? Thanks! 

[Pegleg64]

Please fix this, Fitbit! 

[ASharp1]

The "Nutrition Facts" tab is gone.  Before today I could monitor my nutritional information per meal or for the day.  I would monitor cholesterol, carbs, sodium and sugar and make the necessary adjustments to my remaining meals.  Today, the tab is gone. Is there a software issue?  How can I monitor my figures per meal and for the day?

[IRatus]

IOS 14.4

IPhone SE 2

nutrient bar went missing Sunday, February  28th after updating the app.

 

 

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[Quanz56]

I have an iPhone 11, iOS 14.4 using a Fitbit Sense with app version 3.39. I can see nutrition info for all previous days, just not current day. I noticed the issue on Monday March 1st.

This is what should be showing 

Here that section is gone 

This is the correct picture of the issue 

Moderator edit: merged reply

[Kaboka]

One thing I noticed about this issue is that you can log food in the future and see the "Nutrients" info.   I know others mentioned it shows in the past.  I'm logging my food a day ahead for now so I can at least see my nutrients info as the day progresses.  Not a long term solution but it helps for now.

iPhone 11 IOS 14.4

[MissKitty230]

Same exact situation here!

[MrMarv]

@LiliyaFitbit -

I can also state that past and future days have the "NUTRIENTS" label but the current day does not.

And as of this morning - d-a-y-s after the update - my wife is also finally experiencing this bug.

So it looks like this is indeed, as I suggested days ago, another back-end issue.

@Dev16 and @Pegleg64 -

If your iOS app is now at release level 3.39 which is a week old and started rolling out if you have automatic updates turned on about 4 days ago...

The missing "NUTRIENTS" section is an issue that FitBit is aware of and @LiliyaFitbit has participated in another thread regarding the issue.

You can take s-o-m-e comfort in knowing that the NUTRIENTS section is available for previous days as well as days going forward - just not the current day.

Moderator edit: merged reply

[MrMarv]

@LiliyaFitbit -

Please attempt to impress your Development/QA/Implementation teams the importance of this "little thing".

As I said i this Suggestion Board post: Dynamic retrieval and display of all daily nutrition values 

"Many of the users of Fitbit devices have real health issues and have to monitor different elements of their nutritional intake throughout the day."

Moderator Edit: Formatting

[MissKitty230]

Exactly!  I am one of them!  Thank you.