Missing Nutrition section after the app update

[IRatus]

Last night I updated the Fitbit app.

This morning I started logging in my food and I’ve noticed that under the Macronutrients section there was no Nutrients section anymore.

I’ve had a hard time finding a place to ask a question about this, eventually l ended up requesting a chat. The person there requested photos, so l sent one from yesterday’s log- complete with the nutrients section, and one from today without the section.

The person asked if l can see the section from yesterday. I said yes. Then they told me to check my log for today, asked me if there is anything else they can help me with and closed the chat before I had time to reply.

Needless to say the Nutrient section is still missing, and I have to check every item l ate for its nutritional value, instead of having an overview.

I am annoyed and upset with this change and with the time l’ve spent trying to speak to someone, and the answer l’ve got.

Please fix the missing nutrient section.

Moderator edit: subject for clarity 

[Rhunter7617]

Yes and since she is a moderator I assume she is stuck with the information she was given! She is at least trying to do her job so we will thank her for that and she can relay all of this! Thank you 

[FBDave1]

Hi LiliyaFitbit,

Mine is still broken.  I have:

iPhone 11

iOS 14.4.2

Fitbit app version 3.40.1 (1043)

I have even tried deleting and reinstalling the app, but the "Nutrients" for today is still missing.  Please make sure the developers know that this is not fixed yet.  Thank you.

[FBDave1]

Sending screen prints showing:

1. My Fitbit app version.

2. The view from today where “Nutrients” is missing.

3. The view from yesterday (April 7) where “Nutrients” is present.  This is how the today view used to look, and what we want back.

 

 

 

[WilsonFitbit]

@dbbldr Thank you for taking the time to report this matter. 

I'm very sorry for this experience and I'd like to let you know that my team is currently aware of the inconvenience and working to identify a resolution. Thanks for your patience. 

In the meantime, I've merged your posts to this thread for more information. 

See you around. 

[dbbldr]

Thanks for your help!

[LiliyaFitbit]

Hello everyone.

Thank you for the updates in this thread. I've shared the details you provided with our team so they can investigate further and bring a solution as soon as possible. I sincerely apologize for this trouble, thank you for your patience and understanding.

See you around.

[IRatus]

Sorry, @ginarsnape,

I was pushing some buttons and all of a sudden “the best answer” happened.

Not that it’s not a good answer:)

[LunaStarr]

Thank you for posting and keeping this updated. I am BEYOND frustrated with this app. I pay for premium and it has had all kinds of issues since the update. I need to track my nutrients in more detail as well. My heart tracker and zone minutes were all wacky at first too. 

I will I’ll be dropping my premium if this is not fixed Fitbit! I need to monitor my nutrients and I can probably get an app for free for that somewhere else!!! I may even return my device through the warranty! I bought this because it worked. Now it does not. 

[garym14]

My nutrients are finally back with the recent update 3.41 on my iOS iPhone 6s. I hope they’re here to stay. Thanks Fitbit!

[garym14]

I may have replied to the wrong post but I think this is correct. My nutrients are finally back with the recent update 3.41 on my iOS iPhone 6s. I hope they’re here to stay. Thanks Fitbit!

[Veganistacook]

They’re not back on my iPhone 11

[jandersh]

The new 3.41 update finally fixed the nutrients issue on my iPhone SE.

[MrMarv]

I was just coming back to the thread to report the same.

[LiliyaFitbit · Accepted solution]

Hello everyone!

Thank you for confirming that the issue has been resolved with the latest app update (3.41). I appreciate your time and feedback!

We roll out the app updates in phases and you should see the option to update the app soon, if you still don't see it. You can confirm the steps to update the app in this help article: How do I update the Fitbit app?

See you around.

[MrMarv]

Or you can just go to the app store, which is how I knew of the update.

[Sea2Mtn]

Also not available on my XR as a “today” summary 

[MrMarv]

@Sea2Mtn -

Have you upgraded to 3.41 yet? That release came out last night and is available in the appStore.

[Broochgal]

Hello. Up and running! Let’s hope it stays!

[FBDave1]

Just updated my app to 3.41 (1046) on my iPhone 11, and I see the Nutrients information for today.  Thank you for helping to resolve this issue!

[majorv88]

Yay!!! I final see the nutrients detail for today!