MobileTrack not syncing.

[Lainey101]

Mobile track not syncing. Have removed from account etc

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Lainey101, thanks for joining us, it's great to have you on board! 

This seems like a very odd situation, if MobileTrack is not syncing and you have already removed it and add it to your account, I would like to suggest going to your phone Settings > Fitbit and check if Motion & Fitness is enabled. If it's not please enable it and if it's enabled, disable it, restart your phone and enable it back. 

In case this doesn't seem to do the trick, please reply to me with the model of your iPhone and the OS version currently running on it. 

I hope this can be helpful, give it a try and let me know the outcome. 

[Lainey101]

Hi

Thanks for replying.
Fitbit doesn't show in settings? I have an iPhone 7 running iOS 10.3.2

Elaine

[Optimistic1908]

Hello I have a 7+. On OS 10.3.2. I can't get mobile track to sync. Thank you! 

[Donique]

My Mobiletrack was not updating my steps in my challenges but updated the steps on my dashboard. I tried signing out the app, deleting the app, turning off motion and fitness, and removing my phone from the app. Now I can't add my phone as a device back. 

I have iPhone 7 iOS 10.3.2 Fitbit version 2.36 (667)

[Bellala]

Hello, I have an iPhone 5s and my steps are not synced if I do not open the app that day. Both my iOS and the app are up-to-date. I have rebooted both the app and the device with no luck. Please see my settings below. Am I am doing something wrong? I receive a much needed discount with my health insurance for accomplishing step goals. I would really like to resolve the issue please!

Settings > Fitbit > Motion & Fitness > Enabled

Settings > Privacy > Motion & Fitness > Fitbit > Enabled

[Bellala]

Hello, I have an iPhone 5s and my steps are not synced if I do not open the app that day. Both my iOS and the app are up-to-date. I have rebooted both the app and the device with no luck. Please see my settings below. Am I am doing something wrong? I receive a much needed discount with my health insurance for accomplishing step goals. I would really like to resolve the issue please! Settings > Fitbit > Motion & Fitness > Enabled Settings > Privacy > Motion & Fitness > Fitbit > Enabled

[MarcoGFitbit]

Hello @Optimistic1908, @Donique and @Bellala, it's a pleasure for me to welcome you to the Fitbit Community, it's great to see new faces around. It's nice to see you too, thanks for taking the time to reply. 

First of all I'd like to apologize for the delay in the response, after the latest app and iOS update if you're still having issues with MobileTrack, please remove it from the account. Then restart your phone, open the Fitbit app and add it MobileTrack as a new device. If you're still experiencing a specific issue related to MobileTrack, please reply to me with a screenshot of your phone Settings and one of your Fitbit app with as much details of the issue as possible so I can forward the information to our team. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply as well.