02-21-2016 11:12
02-21-2016 11:12
02-23-2018 12:55
02-23-2018 12:55
02-26-2018 04:50
02-26-2018 04:50
Hello @Mainrunner1521, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @RenieB530, thanks for taking the time to reply and let me know your issue has now been resolved. I really appreciate it.
@Mainrunner1521, which tracker are you trying to pair? Have you restarted it yet? Have you restarted your phone as well? If so, please let me know exactly which troubleshooting steps you've tried so far so I can determine which steps should we take next.
Thanks for your patience, I'll be waiting for your reply.
03-29-2018 04:54
03-29-2018 04:54
What did you get? If FITBIT can’t fix their product, at least we can find something that does work.
03-29-2018 07:45
03-29-2018 07:45
03-29-2018 10:14
03-29-2018 10:14
06-16-2018 13:12
06-16-2018 13:12
The very same thing keeps happing to me.
06-16-2018 14:15
06-16-2018 14:15
06-17-2018 02:47
06-17-2018 02:47
I wish mine worked.
It still disconnects all the time.
06-18-2018 08:58
06-18-2018 08:58
Hello @anniethorn, thanks for joining the conversation, it's nice to see you around. I hope you're doing well @RenieB530, thanks for taking the time to reply.
@RenieB530, I appreciate you have come back and let me know your issue has now been resolved, I'm very glad.
@anniethorn, thanks for bringing this situation to my attention. At this moment I would like to gather some information from you so I can check this further:
Thanks for your patience and understanding, I'll be waiting for your reply.
06-18-2018 12:55
06-18-2018 12:55
06-19-2018 11:35
06-19-2018 11:35
Hello @anniethorn, I hope you'e doing well, thanks for taking the time to reply.
I appreciate you have replied to me with the information requested. Have you restarted your tracker and your phone already? If so, I would like to suggest you to check the following:
If your device still won't sync, try these steps:
Additionally, go to your phone Settings > Apps and locate the Fitbit app, tap on it and select Clear Cache. I hope this can be helpful, please keep in mind that this board is specific for iOS devices. If you're still having trouble with your tracker, please refer to the Android board, where you can find more information about this OS.
Thanks for keeping the Forums organized, I hope you have a great day.
06-20-2018 15:51
06-20-2018 15:51
06-21-2018 07:06
06-21-2018 07:06
Hello @anniethorn, thanks for taking the time to reply, I hope you're doing well.
Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.
In case you need anything else, please feel free to open a new thread on the Android board, where you can find more information about this OS.
Happy stepping.
06-23-2018 08:59
06-23-2018 08:59
What’s the process of getting a replacement??
06-23-2018 09:05
06-23-2018 09:05
If you don’t have a good warranty from the store, I would recommend looking at another brand. This happens to other owners way too much to just be your watch and to believe that a new one wouldn’t have this problem.
07-04-2018 10:39
07-04-2018 10:39
Hi there @Samar123, great to have you in the Forums! 🙂
I'd like to know if there's something I can help you with. If you could please provide with as much detail as possible, that would be great!
If you'd like to know more about the replacement under warranty process or return process, please check this link.
Let me know if you need anything else!
Help others by giving votes and marking helpful solutions as Accepted
01-26-2019 20:16 - edited 01-26-2019 20:16
01-26-2019 20:16 - edited 01-26-2019 20:16
We have two Fitbits (Blaze). Both have this problem. nothing allows it to stay connected more than 30 seconds.
05-31-2019 13:05
05-31-2019 13:05
I agree this disconnection doesn’t have anything do with the phone.
I have AT&T XR Apple phone; and still have a problem with my
charger 3
06-01-2019 07:59
06-01-2019 07:59
Hello @ShortyCobb thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate you have joined the conversation and let us know you're having trouble with your Charge 3. Could it be possible for you to elaborate a bit more of the issues you're experiencing? Having more details about this situation will be very helpful for us to check this further.
Thanks for your patience and understanding, we'll be waiting to hear from you.
06-10-2019 05:25
06-10-2019 05:25
it's a problem with the Fitbit app...open it up, go to your account, select the device, then go to notifications, and re-pair it. un/reinstalling the app will only re-necessitate this process. turning bluetooth on and off again @ settings, re-synching, etc, won't do it either.