My Charge is not connecting with my iphone

[Damien4]

Can you help. I have a new Charge. Bluetooth is on. The devise is being found by my phone. The App says its connecting to my Fitbit but then nothing happens. Any suggestions? Thanks

Moderator edit: subject updated for clarity

[TarinFitbit]

Hey @Damien4 very welcome to the Community!  Let me share with you some tips to make it work:

1. Open the Fitbit App and log out
2. Turn off the Bluetooth and also your cellphone
3. Restart your tracker
4. Turn On your cellphone and also the Bluetooth
6. Finally, Log back into your Fitbit account and Set up your tracker as a new Fitbit device.

I hope this works, let me know how it goes! 

[MeylinP]

Welcome to our Community @Damien4! Thanks for joining us! Have you tried restarting your tracker by following the steps provided in this thread? Also, make sure of the following:

1. Your iOS software is updated to the latest version. Verify by going to Settings > General > Software Update to check for updates. 
2. Bluetooth is enabled in iOS settings. Bluetooth must be enabled in order to sync your tracker to your iOS device. 
3. The tracker is not already paired to your account. 

After your tracker has restarted, follow the steps provided in here.

Let me know how it goes! 

[marlonbrando921]

1. Check your charging cable and USB adapter for signs of damage,* like breakage or bent prongs. Don't use damaged accessories.
2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet, or try a different outlet.
3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.
4. Let your device charge for a half hour (If your device is unresponsive afterward, learn what to do).
5. Force restart your device: Press and hold the Sleep/Wake and Home buttons at the same time for at least 10 seconds, until you see the Apple logo. Then let your device charge for another half hour.
6. If your device still won’t power on or charge, take your device, charging cable, and charging adapter to an Apple Retail Store or Apple Authorized Service Provider for evaluation. You can also contact Apple Support.

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[Nopalranch]

A million thanks! This advise also worked on my android phone.