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My Fitbit app keeps looking for my tracker

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Why can't my iPhone app locate my Fitbit - has only happened last few days

 

 

Moderator edit: subject updated for clarity

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Update: I called support who first wanted me to update to iOS14 (I can't due to app incompatibility) so they said the next steps would be to remove the tracker/device from the Fitbit app and re-pair it. This worked and I only lost 1 or 2 night's worth of sleep data (all queue up step data appeared to have transferred over) and had to re-setup my device to custom the watch face and other facets as that data is not persistent between device re-adds. Unfortunately, the same problem has occurred again ~3 times in ~1 week since I first re-paired it. This seems like either a bug or signs that my device is failing. Fingers crossed for the former.

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I gave up and bought a new one.
I hope you get it up and running. If I end up with issues with the Charge 4
I won’t purchase another FitBit product.
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