help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Fitbit won't pair with my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-21-2016 18:42

‎08-21-2016 18:42

I just got this Fitbit Charge HR today and it won't pair with my phone. I have an iPhone 5s. I followed all the instructions. My Fitbit is half of the way charged. My Bluetooth is on. And my phone is all updated. I have tried restarted my Fitbit and my phone. And I have tried turning my phone all the way off then back on. It just won't connect. I waited 5 minutes for it to pair but it wouldn't pair. (Also my Fitbit is right next to my phone, turned on, I have no case on my phone, and I have no other Bluetooth connections or trackers in the house)
Best Answer
0 Votes
1 REPLY 1

‎08-22-2016 07:28

‎08-22-2016 07:28

A warm welcome to the Community @Aviii01. Thanks for troubleshooting this inconvenience by yourself. I would like to know if you keep having problems setting your tracker? If you do, I recommend restarting your Charge HR one more and follow the setup procedure from a computer.

 

I hope this helps, let me know how it goes. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes