NOT working with IPhone 7???

[tashanelynn]

Is anyone else's Fitbit not working with their IPhone 7? I got it to sync originally and about 30 minutes later it stopped. Sometimes it shows in Bluetooth,
Sometimes it doesn't. But regardless if it shows it's connected to Bluetooth or not it won't sync. And it's making me angry! I have challenges to finish! And my iPhone 6 is completely erased so that's not
the issue. HELP!

[wmchapman]

Quick tips to get you out there again @tashanelynn

You know it isn't the tracker because it was sync'ing solidly with the iPhone6 -

The 7 is trying to be the smartest device in the room..try these steps:

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your tracker didn't sync, reboot your mobile device. For instructions see the Apple help article.
5. Open the Fitbit app.
6. If your tracker didn't sync, restart it using the instructions in How do I restart my tracker?

Give us a thumbs up if you are back in the game.

[boatflag]

I'm having the same issue.

[RobertoME]

Hello @boatflag, you mentioned about experiencing the same issue, however I would like to ask you more details of what exactly is the issue with your iOS app and your tracker, or what symptoms is presenting?

In the meantime assuming that the problem is with the syncing process, you can try the help offered by @wmchapman mentioned on the previous post.

Also you can take a look at this other post for additional help: Syncing troubleshoot for iOS devices.

Keep me updated how it goes. I'll be around if you need more help.

[Caroline50]

Not syncing to challenges 

[RobertoME]

Hello @Caroline50, its nice to see new members in the Fitbit Community. If you are experiencing issues with the challenges perhaps the following post might be of your help: iOS Challenges Explained.

See you around!