help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Need to log out/in to sync my Charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-20-2020 15:16 - last edited on ‎01-21-2020 10:09 by Fitbit Moderator

‎01-20-2020 15:16 - last edited on ‎01-21-2020 10:09 by Fitbit Moderator

For the last few weeks, my charge 2 won't sync on my iphone. I need to log out of the app and log back in for it to sync. I have restarted, installed/uninstalled, bluetooth and reconnect, restart my fitbit, but the same thing happens and each day i need to log out and log back in again for my fitbit to sync to my phone.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎01-21-2020 10:21 - last edited on ‎05-24-2024 06:49 by Fitbit Moderator

‎01-21-2020 10:21 - last edited on ‎05-24-2024 06:49 by Fitbit Moderator

Hi @lisabeth5900. Welcome to the forums!

Thanks for letting me know about the Charge 2 and for the steps tried prior posting. You did a good job and let me help you with this matter! Before anything else, may I know if you have other Bluetooth connections nearby? I'm asking this as if you have other devices when trying to sync, the Bluetooth connection may be interfered which may cause syncing issues.

That said, I'll need you to try one more thing with me. Please remove your tracker from the Bluetooth settings from any device that you have with you. Then turn off the Bluetooth from those devices except on the phone that you'll use to sync. On that phone, please reconnect your watch as described here.

Best Answer
0 Votes