07-18-2016 19:34
07-18-2016 19:34
07-18-2016 19:45
07-18-2016 19:45
Hello and welcome to the forums @Spudder7
How are you viewing your Fitbit - computer or mobile device - Android, iOS or Windows?
On the mobile app's dashboard, there should be a spot to reveal "hidden tiles" or at least that's something I have on Android. See if you have something similar on your device.
Support is currently closed, but it will return in the morning.
07-18-2016 21:01
07-18-2016 21:01
07-19-2016 06:47
07-19-2016 06:47
@Spudder7 I moved your post to the iOS area in order to get more help for you.
07-19-2016 06:58 - edited 07-19-2016 07:31
07-19-2016 06:58 - edited 07-19-2016 07:31
On the dashboard of the iOS app there should be a settings, tapping this will go to the screen at allows customization of which tiles to show.. Just thought of the fact that we. One know which version of the dashboard your using.
07-19-2016 07:22
07-19-2016 07:22
Welcome aboard to the Fitbit Forums @Spudder7! I noticed that my friends @Odyssey13 and @Rich_Laue have provided excellent assistance to resolve the issue you're having with your Dashboard not showing the information. I'd also like to add my thoughts and recommend setting up your tracker one more time may help you to resolve this issue.
Let me know how it goes.
07-19-2016 07:28
07-19-2016 07:28
@Spudder7 - I'd like to add one more sugggestion. Make sure you are on the latest version of the IOS app. Update if necessary. Then within the app. remove the Flex ... wait a short while ... then set the device up again. Good luck!
07-19-2016 23:11
07-19-2016 23:11
07-21-2016 06:46
07-21-2016 06:46
We're sorry to hear about this my friend @Spudder7, thanks for letting us know what you've tried so far.
To make this process faster, we’d be happy to support you via phone. You can reach they at 1 (877)-623-4997. Our available hours are 4:00AM Pacific Time through 8:00PM Pacific Time, Monday through Friday. They're also available on weekends from 6:00AM to 5:30PM PST.
Let us know what they say my friend, don't lose the hope yet!
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07-21-2016 09:46
07-21-2016 09:46
the app is only going to report what the Fitbit server reports, my suggestion is to move the old Flex at least 30+ feet away.. Now do a replace tracker, you want to make sure the new tracker is responding and not the old..
07-21-2016 15:32
07-21-2016 15:32
07-21-2016 15:33
07-21-2016 15:33
07-21-2016 16:20
07-21-2016 16:20
If the old tracker is not around it makes things easier, we don't have to worry about it.
Just follow the link @SunsetRunner provided above, choose add tracker the pick the Flex as a tracker to replace.
The sentence we want is
But for you, since a tracker is already connected you will first be asked if you want to add or replace a tracker. Now tap the Flex to choose to replace a tracker..
Now follow the prompts to add the new tracker.
If your still having problems please contact Fitbit, this page will give the best contact info based on your registered locatoin. Emsil, twitter, phone number there are several throughout the world, and an option for a live web communication no phone needed, just an Internet connection.
07-25-2016 05:32
07-25-2016 05:32
@Spudder7 - I just thought of something. Does the app on your phone still show the old Fitbit device? If so, on the Account page, touch the listing of the old Fitbit then scroll down to Remove This Device. Then, with the new device nearby, work your way thru Set Up A Device.
Crossing my fingers ...