10-17-2018 09:59
10-17-2018 09:59
Please how can I factory reset my new device? It started to update and sync with my iPhone7 but after three hours it’s stuck with Fitbit logo and a half solid green color screen. I tried another phone and it also didn’t pick the watch via Bluetooth.
the information online about plugging and pressing the buttons won’t work because the charging port blocks the buttons
thank you
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10-17-2018 13:34
10-17-2018 13:34
Hi, @Tolaa! I would try restarting first (hold the left and bottom right buttons for about 10 seconds. If that doesn't work, you can try a factory reset by holding all three buttons. It doesn't need to be plugged in to do this.
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10-17-2018 13:34
10-17-2018 13:34
Hi, @Tolaa! I would try restarting first (hold the left and bottom right buttons for about 10 seconds. If that doesn't work, you can try a factory reset by holding all three buttons. It doesn't need to be plugged in to do this.
MakMak | Community Council
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Check out the Lifestyle Forums for ways to get more active!
10-17-2018 14:01
10-17-2018 14:01
I eventually got it to work by pressing all three buttons then letting go of one, it didn’t work initially then I got the vibration.
However now the touch screen isn’t working- really been an unpleasant experience- the clock is fine, buttons bring up alarm and exercise but touch screen isn’t working so I can’t scroll to other pages nor set alarm
10-18-2018 10:13
10-18-2018 10:13
That sounds really frustrating! I can tell you from my experience that it's not true of all devices. I do occasionally experience some delays and hanging with the screen. I would suggest trying to restart it a couple of times and see if that helps clear things up. If not, maybe you should get in touch with Fitbit Support. Your new device should definitely not be giving you those kinds of problems. Good luck!
MakMak | Community Council
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