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11-22-2023
11:22
- last edited on
12-29-2023
16:09
by
LizzyFitbit
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11-22-2023
11:22
- last edited on
12-29-2023
16:09
by
LizzyFitbit
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Fitbit has changed the display on the app for exercise sessions. Lost the heart rate graph :chart_increasing: which was a nice layout. The new version is nowhere near as good.
How do we get previous version back??!
Moderator Edit: Clarified subject
12-12-2023 19:37
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12-12-2023 19:37
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Sent from my iPad

12-23-2023 14:04
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12-23-2023 14:04
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I contacted Fitbit chat support twice regarding this issue. Both times I got “we are working on it”, but received no specific timeline and/or indication of intent to fix it.
12-24-2023 10:39 - edited 12-24-2023 10:40
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12-24-2023 10:39 - edited 12-24-2023 10:40
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With the android app this is not an issue. With iOS this is a known issue, snd since no one is talking about https://www.fitbit.com/activities which does show the heartrate I'll move the thread to the iOS board
12-24-2023 10:45
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12-24-2023 10:45
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Fitbit blocked comments on the iOS board for this release of the software. There is no other option but to leave it here. Blocking comments tells you all you need to know about how little Fitbit cares about its customers.

12-24-2023 12:04 - edited 12-24-2023 12:08
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12-24-2023 12:04 - edited 12-24-2023 12:08
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@OldAl it is called a Closed thread. This is usually because the new comments have gotten out of hand with multiple unrelated issues for help. The thread you are triggering to is for relaying info and tips, not for giving one on one help. If someone has an issue that they need help for, it is best to start a new thread, with their issue.
Your comment says nothing about any problems that you may be having.

12-24-2023 12:21
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12-24-2023 12:21
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The Thread was Closed shortly after the initial post, meaning Fitbit was not interested in user feedback. As a long time IT professional, I know how the game is played. If you care and are interested, you always leave a post open and respond to concerns. If you don’t care, you stick your head in the sand by closing the post and try to pretend that everything is okay. When is Fitbit going to post something addressing their customer’s concerns? That’s the bottom line.

12-24-2023 13:34
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12-24-2023 13:34
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Editing exercise type is impossible without deleting and reposting. Ridiculous

12-24-2023 17:09
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12-24-2023 17:09
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Sent from my iPad

12-24-2023 18:31 - edited 12-24-2023 18:45
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12-24-2023 18:31 - edited 12-24-2023 18:45
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12-24-2023 20:21
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12-24-2023 20:21
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Sent from my iPad

12-25-2023 16:42
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12-25-2023 16:42
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thanks for posting. I called Fitbit support and got someone who I couldn’t even understand much less who had any knowledge

12-25-2023 17:30 - edited 12-25-2023 17:32
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12-25-2023 17:30 - edited 12-25-2023 17:32
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@Jeff45 depending on tge tracker, you could use the GOLF mode on your Fitbit device. Or use workout or outdoor workout, botg of these are editable to the name that you want. Remember to tap on the name from the drop down list.
To get back on subject, i dont have any update on the ios HR during an exercise..

12-25-2023 23:02
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12-25-2023 23:02
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Sent from my iPad

12-28-2023 14:46
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12-28-2023 14:46
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Just cancelled my Fitbit Premium due to the loss of heart rate data during exercise.
12-28-2023 20:12
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12-28-2023 20:12
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Glad I’m not the only one. This update sucks for exercise data now

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