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New iPhone 13 deleted all historic data

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‎11-06-2021 18:40 - last edited on ‎11-07-2021 14:47 by Fitbit Moderator

‎11-06-2021 18:40 - last edited on ‎11-07-2021 14:47 by Fitbit Moderator

Just got a new iPhone 13.  When I tried of connect it to my sense wristwatch it did so, but it also deleted several years of history.  How can I recover my historic information?

 

Moderator Edit: Clarified subject

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‎11-06-2021 19:51

‎11-06-2021 19:51

When your data seems missing, that usually means you logged into the phone app with a different email/Fitbit ID.  What you should do is log into the app with the same ID/email as you were using.  Did you create a new account, or did you ever have a different account that you might have logged into?

If you have login data saved in web browser so you can still get in without re-entering ID, look on fitbit.com dashboard to see if your data is still there.

Your data is all stored on Fitbit database by your Fitbit ID/email, not by the tracker.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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