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No HR data for manual and SmartTrack exercises on iOS

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‎11-23-2023 14:51 - last edited on ‎12-12-2023 13:47 by Fitbit Moderator

‎11-23-2023 14:51 - last edited on ‎12-12-2023 13:47 by Fitbit Moderator

Hello _ I've been trying to adjust to the new app. I miss the ability to see my steps, miles, etc week after week in one view. OK, I've accepted that. Now, as of today, the app no longer shows my heart rate info for an individual exercise session. All I see is a bar telling me how many 'zone' minutes I have for the day. I can see the information on the website version, but I'd like to see it on the app as I could before. Does anyone know if there's something I'm missing? I tried everything I could think of, but no luck. I'm very sad about it.

 

Moderator Edit: Clarified subject

Best Answer
61 REPLIES 61

‎01-31-2024 09:37

In response to LizzyFitbit

‎01-31-2024 09:37

@LizzyFitbit thanks for providing that thread.  I was able to find the convoluted way to update the Category in the app from one of the posts so at least I don't have to go to the dashboard to do the update now.  Definitely not user friendly updates going on.

Best Answer

‎02-05-2024 17:12

In response to J_Czk

‎02-05-2024 17:12

Hi there, @J_Czk.

You're welcome, and thanks for keeping me posted. While I'm glad you found another method to re-categorize your exercises, I understand where you're coming from and I'm sorry you're having this experience. As I mentioned above, our team is aware of this situation and they're working hard to get it resolved. Once we have more information about it, we'll make sure to update the designated thread.

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