No notifications after iOS 12 update

[AlessFitbit]

Update 12/5/2018: I'm sorry to hear some users are still not receiving notifications on iOS 12. We continue to monitor this issue and are working on a resolution. If you haven't already, please try toggling bluetooth on/off and ensure your Apple device is up to date.

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Fitbit Update: 10/17/18

Hey, iOS fam!

Our team is aware of some issues receiving notifications, but more specifically text messages after the iOS 12 update. To all of you having trouble after completing the iOS 12 update, rest assured we are investigating. Thanks for all your reports and troubleshooting efforts.

Please stay tuned for updates. 

[SpidermanBob]

@Kat10 - I'm surprised to hear you're having issues with a Charge 2 on an iPhone 7s - I've got an iPhone 7 and sleep with a Charge 2, and I'm getting notifications on my Charge 2. I on iOS 12.1.2 (I just checked and 12.1.3 is available). I would've suggested rebooting your phone, but that would've happened during the update...

Are you sure notifications are enabled on your Charge 2?

[Kat10101]

It's only the text that I am still having trouble with, I do get other ones
i.e. phone ringing, etc. text has been an issues for months now and that is
the main feature I have it for. Just updated to 12.1.3 last night, rebooted
phone and redownloaded the fitbit app and nothing 😞

[SpidermanBob]

@Kat10101 - That's very bizarre indeed. My Charge 2 isn't my primary Fitbit (I only wear it to sleep with), so I'm not sure I can be of much more assistance...

The only thing that comes to mind is (what might be) another "dumb" question... are you sure that, on your phone, in the Fitbit App, for your Charge 2 settings, under Notifications, that Text Messages are enabled?

[Paranomia]

I believe I have found the fix for Iphone X users, androids.. maybe same issue? Not sure, but if you have been a user without text notification for the past couple months, I have found the solution! Assuming you have all your notifications on your watch and phone on. The only thing I did was turned my "Notification Center" alert on. This can be found under Settings -_-> Notification ---> Messages ---> Alerts---> Notification Center on. I started to receive messages from my watch. 

Hope this helps! ^-^

[Barrysu]

OMG, this worked! Thank you so much and I hope FITBIT shares this with the
community...as I've tried for 3 weeks with no success but had success in 30
seconds following your tip! Bless you, my childe!

--
Wag more, Bark less...

Moderator edit: personal info removed

[Paranomia]

I am so glad it helped! I hope everyone who is having trouble tries this out! ^-^ 

[johnt11]

So set like this?

[Paranomia]

As long as notification center is checked on. Hope this works!

[johnt11]

Thank you - mine has always been set this way and than stops working after a few days and than starts again on its own. 

[Tmm1baby]

You’re awesome! It worked!! Thank you! 

[Wsbest]

Doesn’t work for my iPhone 8. I had tried this before. Did a reset. Still nothing 😢

Wavey

[Mikeswife1]

Same here. Nothing works. 😞

[Barrysu]

I have Charge 2, and iPhone X and mine didn't start working till yesterday
but is working now flawlessly and I love it!

UPDATE:

You sure did....mine is working perfectly today too!

Thank you again!

[Wsbest]

I hope mine starts working soon. I really miss that option

Get Outlook for iOS

[MarcoGFitbit]

Hello @Wsbest, @Barrysu, @Mikeswife1, @Tmm1baby, @johnt11, @Paranomia, @SpidermanBob, @psears2 and @Kat10101, thanks for coming back. 

@Paranomia, I appreciate you have shared the troubleshooting steps you've followed in order to resolve this issue on your side, I'm glad some of you have resolved this issue following them. For those of you who are still having trouble with text Notifications, I have updated our team about this situation. Once we have more to share with you about it, we'll make sure to post it here in the Official Forums. In the meantime, in case you haven't done it yet, please follow the troubleshooting steps on my previous post. 

Thanks for your patience and understanding, have a great day. 

[Silverado2]

I’m really disappointed!  What a pain , I’ve tried everything to no avail ,  still not getting calls nor notifications , texts , should’ve gone Apple !!! 

[Barrysu]

No, Fitbit is the Bomb.com for the money...love mine!

--
Wag more, Bark less...

Moderator edit: personal info removed

[MarcoGFitbit]

Hello @Silverado2, have a warm welcome to the Fitbit Community. It's great to see you too @Barrysu, I hope you're doing well. 

@Barrysu, I'm glad to hear you're enjoying your Fitbit, I'm very glad! 

@Silverado2, I appreciate your participation in the Forums and for letting us know you've already tried to troubleshoot this issue. Would it be possible for you to let us know exactly which troubleshooting steps have you tried so far? Additionally the following information will be very helpful for us as well:

• iPhone model you're using. 
• OS version running on your phone. 
• App version installed (go to Account > Help to get it)

I appreciate your patience and understanding, we'll be waiting to hear from you. 

[jbyers07]

I received and set up my new Fitbit yesterday and have not been able to get any text notifications. Calendar and phone call notifications seem to be working. Is there a solution to this problem? Getting text notifications is one of the reasons I purchased a Fitbit. I will be requesting a refund if a solution is not reached.

[NanaDi]

I haven’t had any recorded movements for 4 days😩😩😡😡 I was advised to re-instal and still nothing!!!!

Sent from my iPhone