No notifications on Charge 2

[SunsetRunner]

Has anyone solved the notifications issue with the charge 2. I have tried all the tips for troubleshooting and still can’t get any notifications on my Fitbit. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. 

I am sorry to hear that you can’t get any notifications on your Charge 2. Thank you for your troubleshooting efforts, I am glad to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

I'll be around if you have any questions.

[SunsetRunner]

I have reached out to them and they have not been helpful with anything new. My next step might be getting a different device that works with my iPhone. 

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner.

I am sorry to hear about your experience. I understand your position and would encourage you to keep the communication via email, I am sure our Support team are doing their best to help you. Thank you for your time and feedback. 

Let me know if you have any questions.

[SunsetRunner]

It’s been 2 months since I last emailed. Still can’t receive notifications on my charge 2.

I have done all the updates and troubleshooting. 

[LiliyaFitbit]

Thank you for the update, @SunsetRunner.

I am sorry to hear the issue persists. I've sent these details to our Support team and they will be assisting you further. Please keep an eye on your inbox, make sure to check your spam and junk folders. 

I'll be around if you have any questions. 

[SunsetRunner]

Thank you. I still am unable to get notifications on my Fitbit. The support team stated they are aware there is an issue but to date I have no solution 

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner.

I am sorry to hear the issue persists. Thank you for working with our Support team. I appreciate your feedback and hope the issue is resolved soon. 

I’ll be around. 

[SunsetRunner]

Hello, 

Just looked at my thread and I see it goes back to Oct. Seven months and still my issues persist. 
Are there any new updates to fix my lack of notifications? Help