09-21-2016
15:41
- last edited on
09-23-2016
06:33
by
AlejandraFitbit
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09-21-2016
15:41
- last edited on
09-23-2016
06:33
by
AlejandraFitbit
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Any solutions?
Moderator edit: Subject for clarity

09-23-2016 06:34
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09-23-2016 06:34
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A warm welcome to the Community @Jmmn. I would like to know if you keep having problems syncing your tracker with your phone? If you do, I recommend following our syncing troubleshoot. After these steps your tracker should work properly with your phone.
Let me know the outcome.

09-23-2016 06:40
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09-23-2016 06:40
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09-23-2016 06:41
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09-23-2016 06:41
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Great to see you around @Msereno. Have you tried the instructions on the link I provided in my previous post? If you haven't, I recommend trying those steps.
I hope this helps, let me know how it goes.

09-23-2016
06:52
- last edited on
09-23-2016
09:45
by
HelenaFitbit
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09-23-2016
06:52
- last edited on
09-23-2016
09:45
by
HelenaFitbit
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Today it worked, without changing anything. I am sure it was related to the iOS upgrade because it was syncing to the devices that hadn't been upgraded. So all fixed. Thanks for the help!
Moderator edit: Removed personal information.

