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Not Syncing

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‎09-21-2016 15:41 - last edited on ‎09-23-2016 06:33 by Moderator Alum

‎09-21-2016 15:41 - last edited on ‎09-23-2016 06:33 by Moderator Alum

Any solutions?

 

Moderator edit: Subject for clarity

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4 REPLIES 4

‎09-23-2016 06:34

‎09-23-2016 06:34

A warm welcome to the Community @Jmmn. I would like to know if you keep having problems syncing your tracker with your phone? If you do, I recommend following our syncing troubleshoot. After these steps your tracker should work properly with your phone.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-23-2016 06:40

‎09-23-2016 06:40

For some reason, I'm having issues syncing too. Just got a brand new Alta cause I thought it was my old Fitbit but this morning it wouldn't sync to that either. Had to delete and reinstall the app. What's going on?
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‎09-23-2016 06:41

In response to Msereno

‎09-23-2016 06:41

Great to see you around @Msereno. Have you tried the instructions on the link I provided in my previous post? If you haven't, I recommend trying those steps.

 

I hope this helps, let me know how it goes. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-23-2016 06:52 - last edited on ‎09-23-2016 09:45 by Moderator Alum

In response to AlejandraFitbit

‎09-23-2016 06:52 - last edited on ‎09-23-2016 09:45 by Moderator Alum

Today it worked, without changing anything. I am sure it was related to the iOS upgrade because it was syncing to the devices that hadn't been upgraded. So all fixed. Thanks for the help!

Moderator edit: Removed personal information.

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