help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not Syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2016 15:41 - last edited on ‎09-23-2016 06:33 by Moderator Alum

‎09-21-2016 15:41 - last edited on ‎09-23-2016 06:33 by Moderator Alum

Any solutions?

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
4 REPLIES 4

‎09-23-2016 06:34 - last edited on ‎08-13-2025 16:02 by Fitbit Moderator

‎09-23-2016 06:34 - last edited on ‎08-13-2025 16:02 by Fitbit Moderator

A warm welcome to the Community @Jmmn. I would like to know if you keep having problems syncing your tracker with your phone? If you do, I recommend following our syncing troubleshoot. After these steps your tracker should work properly with your phone.

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎09-23-2016 06:40

‎09-23-2016 06:40

For some reason, I'm having issues syncing too. Just got a brand new Alta cause I thought it was my old Fitbit but this morning it wouldn't sync to that either. Had to delete and reinstall the app. What's going on?
Best Answer
0 Votes

‎09-23-2016 06:41 - last edited on ‎08-13-2025 16:02 by Fitbit Moderator

In response to Msereno

‎09-23-2016 06:41 - last edited on ‎08-13-2025 16:02 by Fitbit Moderator

Great to see you around @Msereno. Have you tried the instructions on the link I provided in my previous post? If you haven't, I recommend trying those steps.

I hope this helps, let me know how it goes. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎09-23-2016 06:52 - last edited on ‎09-23-2016 09:45 by Moderator Alum

In response to AlejandraFitbit

‎09-23-2016 06:52 - last edited on ‎09-23-2016 09:45 by Moderator Alum

Today it worked, without changing anything. I am sure it was related to the iOS upgrade because it was syncing to the devices that hadn't been upgraded. So all fixed. Thanks for the help!

Moderator edit: Removed personal information.

Best Answer
0 Votes