Not able to pair Versa

[DominikW]

Hi, after last update my Versa has not been able to sync with my iPhone. Tried restart, factory reset, also restart phone, reset connections, remove and install app again. Also tried on different iPhone and android (8) phone. Nothing helps. Watch still stuck during pairing and app show “connecting Fitbit” and do nothing. My iPhone has 13.4.1 iOS. Is it possible to help me please? I am a bit sad because until now it works pretty fine.

[LiliyaFitbit]

Welcome to the Fitbit Community, @DominikW. I am sorry for the delayed response.

I am sorry to hear you're unable to sync your Fitbit Versa after the last update. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. Since the steps you tried didn't work, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Fyrfyter]

I am having the same problem. I updated to iOS app version 3.20 and now my iPhone is not connected to my Versa. I have no data from exactly the time I updated the app. I should have known better than to trust a Fitbit update without checking these forums first. My phone and Versa don’t see each other on Bluetooth anymore. 

[LiliyaFitbit]

Hi @Fyrfyter, it's nice to see you again in our Community Forums.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and appreciate your feedback. If your Versa is not syncing with your iPhone, I recommend following the troubleshooting instructions from this help article: Why won't my Fitbit device sync?

I also recommend making sure that your Versa is updated to the latest version: How do I update my Fitbit device?

Let me know how it goes, I'll be around. 

[KThraves]

Hi, My Versa now isn't pairing with my phone after the latest update. My phone is pairing with other Bluetooth devices. I've tried turning on/off, "forgetting" in bluetooth; uninstalling device on fitbit app & resetting it up; and still not able to pair. Please help so I can get text messages again on my Versa. 

I have a Google Pixel 3XL, Android version 10 and Versa Fitbit Firmware version: 32.70.7.27

Thank you. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @KThraves.

Thank you for joining the thread and sharing the difficulty you're experiencing with pairing your Fitbit Versa in order to receive text messages. I appreciate your efforts and the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[neednewwatch]

Having same issues with Versa 4 not pairing with iPhone 13. Under account settings& authorized devices in the Fitbit app, it kept showing iPhone 14. I have a 13. Reinstalled Fitbit app now I get unrecognized device. I have no problems with the iPad Pro. Along the way of trying to get things to work properly I no longer have the tiles like sleep. It should not be this infuriating. Ready to toss in the towel & get a different watch.