Not getting Versa 2 stress management score

[LuckyGamer907]

I’ve been wearing my Versa 2 for the past week but I still haven’t gotten a stress management score. I’ve made sure that both my app and Versa 2 are up to date on their software (and they are) and I clicked on the Learn More tab to see if I’m doing something wrong but I’m doing all the things required to be able to get a stress management score. Is this a bug or am I missing something?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LuckyGamer907.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and recommend doing the following:

• Wear your device for at least 1 full day and night. In the morning, sync your device and check your score.

• Take at least 500 steps during the day.

• Make sure your device can track your heart rate. For more information, see How do I track heart rate with my Fitbit device?

I also recommend restarting your watch: How do I restart my Fitbit device?

For more information about stress management score, see How do I track and manage stress with my Fitbit device? 

Hope this helps. 

[Dawby]

Ok - I know this is months old but I’m having the same problem. But I had mine for over a year. No score. Then when it had issue I gotta NEW Versa 2. Still nothing. I think I read somewhere ages ago that there were known issues but I can no longer find that. Will this ever work?