Not receiving texts Versa lite

[Megz0102]

Help please! Since the iPhone update, I cannot receive texts on my watch. Phone calls come through, just not texts. I have done all suggested “fixes”with no luck. All notification settings are on in Bluetooth, and FitBit app. Help please! I haven’t had this very long and I’m very frustrated. 

[Megmerk]

I have the same problem! I have been reaching out for months and just get a generic response. I call customer service today and they treated me like I was stupid and it was my fault it wasn’t working. I explained I tried all the suggested ways of “fixing” the issue. I told them I wanted to be reimbursed for the Fitbit since they don’t seem to want to fix it. I was told that wasn’t an options. When I asked for a manager They then put me on hold for 30 mins and proceeded to hang up on me. They seem to be turning into a scam. 

[SunsetRunner]

Hello and welcome @Megz0102 

I understand your frustration with not receiving your notifications at this time. As you may know notifications are currently an issue that the Fitbit Team are indeed working on. Any and all information about the notifications issue can be found here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

[CaitlinCloutier]

I have an Ionic and I’m having the same problems- I’m getting very frustrated ! I check everyday for updates and do the suggested things every morning - praying that “today” it will work ! 

[SunsetRunner]

Hello @CaitlinCloutier and @Megmerk 

I wish I had more information on the notification issue but I truly don’t. Again the only information I can provide is here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

When new information is available it will be posted on that thread.