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Not syncing in challenge

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‎07-25-2016 10:48

‎07-25-2016 10:48

I am on a challenge and it has had me at the top with a star by my name with a +oo beside it from the start. Even when I only had 100 steps. I am not logging my steps manually and we are all in the same time zone. I have deleted my app and put it back on. What could be the problem?
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6 REPLIES 6

‎07-25-2016 11:24

‎07-25-2016 11:24

Hello and welcome to the forums @blpowers

 

Can you share a screenshot of this?

 

You using iOS?

 

Let us know.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-25-2016 11:43

In response to Odyssey13

‎07-25-2016 11:43

This is what it looks like. Yes I am using ios. 

 

image.jpeg

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‎07-26-2016 20:28

In response to blpowers

‎07-26-2016 20:28

@blpowers I moved this to the iOS area to get more responses.

 

One of the moderators will see this and let us know what's going on.

 

Thanks for the screenshot.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-26-2016 21:03

‎07-26-2016 21:03

@blpowers @Odyssey13 Thanks for taking a break from stepping to visit the Community. @blpowers According to what you mentioned, it seems that your challenges don't recognize when your tracker gets reset. I would recommend performing a restart to your Fitbit tracker by following @DW50's steps.

 

If this doesn't help, please set up your Fitbit Flex as a replacement device as @SunsetRunner stated here. Hope this helps. Let me know how it goes.

 

Catch you later. Smiley Very Happy

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‎01-01-2017 16:50

In response to blpowers

‎01-01-2017 16:50

I have the same problem with my zip.  What can I do that actually solves the problem?

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‎01-02-2017 04:16

In response to TeenK

‎01-02-2017 04:16

Hello @TeenK, thanks for joining us, it's great to have you on board. Smiley Happy

 

Currently, the Fitbit app is experiencing a bug that is displaying an infinite sign instead of the correct amount of steps during a challenge. Our team is aware of this situation and is working towards a prompt and proper solution for it. 

 

Thank you for your patience and understanding, keep me updated in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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