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Not syncing, "looking" totally drains the battery

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‎05-13-2016 16:34

‎05-13-2016 16:34

My iPhone keeps "looking" for my surge and hasn't synced in three days, not getting any text or other notifications either. I've tried reinstalling app, not sure what else to do. Any suggestions please. How exactly does one "reset" the surge?
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‎05-13-2016 19:46

‎05-13-2016 19:46

Hi @Narine. If your tracker is not syncing, follow the fitbit tips on the I can't sync my tracker article. If these steps don't work, feel free to contact the Fitbit Support Team. For a faster response you can contact them via phone or chat. To reset your Surge follow the article on Restarting Trackers.

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‎05-13-2016 21:15

In response to Marcy

‎05-13-2016 21:15

Thank you! Resetting the Surge seems to have done the job! 👍🏻

From Narine's iPhone 😎
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