Not syncing

[Nstehberger]

My steps and everything else are not syncing to my app. My time is also wrong on my Fitbit but it is set on the correct time zone.

[MaginB · Accepted solution]

Welcome to the Fitbit Community @Nstehberger! It's great to have you here!

Let me help you with this, I recommend you following these troubleshooting steps in order to get it synced:

- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- Force quit the Fitbit app and open it again.
- Reboot your mobile device and then open the Fitbit app again.
- Restart your tracker (2 or 3 times in a row). 
- If your tracker didn't sync, try syncing with your computer. 

You can also check the suggestions posted on this thread that it might help you as well. 

Let me know the outcome . 

[Nstehberger]

I've tried all of these and now it won't even sync my Fitbit to the app and
all it keeps loading and trying to finish adding it.

--
Sent from Gmail Mobile

[DerrickS · Accepted solution]

@Nstehberger I'd recommend:

1. Charging your tracker to 100%.

2. Restart your tracker.

3. Reboot your iOS device.

4. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn it back on.

5. Re-pair your tracker to your account using the replacement setup process. Click here for instructions.

I know that these instructions may sound a little redundant to @MaginB's post above, but I think that it should help you get back on track. Keep me posted!

[TXHunny84]

I've tried all this.... The Fitbit was not syncing and was searching for a signal it couldn't find. I deleted the app and logged back in and now when I click "sync device" I doesn't even act like a pressed anything. When I got to my settings on my phone my Bluetooth is on but it doesn't show its paired to anything...it just keeps searching. I'm wearing my Fitbit. It's never done this before ever. I don't know what the problem is? Does the Fitbit one just stop transmitting to Bluetooth after a while or something?..

[cutie]

how do you force quit the app?

[lanl8y]

Restarted the Blaze three times and the iPhone 6 once and my sync problems were solved.  Thanks.