Not syncing

[Cosifit]

Why is firbit not replying to me? "Engineers are working on issue??" How do I get a replacement. Please help. It isn't syncing, like so many other users. I am not going to go around the house turning off all Bluetooth devices just so I can sync this thing!! That wasn't in the deal. i just want someone to contact me. No email reply from Fitbit and that was sent by me on Wednesday.

[MaginB · Accepted solution]

Hey there @Cosifit! I hope you're doing great! 

Let me help you out, I recommend you following these steps in order to get it synced up.

• Turn off Bluetooth, turn it back on, and then open the Fitbit app.
• If your tracker didn't sync, force quit the Fitbit app and open it again.
• Reboot your mobile device and then open the Fitbit app again.
• If your tracker didn't sync, restart your tracker.
• Try syncing with your computer.

If the issue persists you can also follow the great tips posted on this thread. 

Hope it helps! Keep me posted :D. 

[cutie]

My fitbit will be 2 years old May 1, could it have died?

[cutie]

Keeps calories burned, water ect, just not steps

[Robongen]

I received this as a birthday gift in November and I'm having trouble syncing. I tried the solution to fix it many times but it doesn't work and it is frustrating!!! HELP!!! What do I do next.

[MaginB]

Hey there @cutie! Let me help you with your tracker. I recommend performing the restart 2 or 3 times in a row and keep an eye on it, this should solve the issue. 

It's great to see new faces around @Robongen! The first step I recommend is the restart as I mentioned before, if you're still unable to sync perform the Syncing Troubleshoot for iOS devices.

Keep me posted! 

[cutie]

Got a new one, I'm good. Thank you

Sent from my iPhone

[MaginB]

@cutie It's great to hear that you're back on track!  Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

See you around!